OUR MISSION IS TO ENABLE EVERYONE TO BUILD WEALTH We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Over the past few years, our client base has grown to over 4.5 million and client assets to over €30 billion. ROLE SUMMARY The Senior Customer Care Specialist acts as the senior point of contact for complex trading related client enquiries. This role requires a deep understanding of trading mechanics, financial markets, and internal operations to successfully resolve advanced technical and trading related topics while delivering an exceptional client experience. KEY RESPONSIBILITIES * Handle trading and customer support cases escalated from frontline teams, ensuring timely and accurate resolution * Investigate complex trading issues including order execution, trade logs, corporate action events * Perform position and trade calculations to support case investigations and client queries * Collaborate with internal operations and development teams to resolve trading-related incidents * Support corporate actions processing (e.g., stock splits, delistings, dividend distributions) and guide clients through the processes * Assist with taxation-related queries, including withholding tax, transaction taxes, and documentation requirements * Stay informed on market movements and upcoming corporate actions to support accurate client communication * Review clients’ requests for new instruments to be added to the trading platform, according to the minimum requirements REQUIREMENTS & QUALIFICATIONS * Prior experience in a financial services, fintech, or brokerage customer support role. * Strong working knowledge of stock market mechanics, various order types (Stop vs. Limit, OTC), and corporate actions. * Exceptional analytical and problem-solving skills with the ability to interpret market data, quote logs, and regulatory forms. * Excellent written and verbal communication skills. * Ability to de-escalate tense situations and communicate complex financial concepts clearly. * Close attention to detail and the ability to manage multiple high-priority investigations simultaneously in a fast-paced environment. WHAT WE OFFER * Challenges that will help you grow and realize your potential fast * Opportunity to make a big impact - you will build innovative services used by millions of investors to build wealth * Work with smart, spirited, helpful, high-performing colleagues with a common goal * An environment where nothing is set in stone * A flexible culture that values and appreciates talent and new ideas Are you ready to accelerate your career with us? We'd love to hear from you! We process applicant data confidentially and in accordance with applicable data protection laws. We may use AI-powered tools to help review applications, but all hiring decisions are made by our human recruitment team. Where required by law, we rely on your consent to use these tools. You may withdraw this consent or exercise your data protection rights at any time by contacting us.