About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 2,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.   Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.   To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube   Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. * Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. * Define the next-gen paradigm for human-AI interaction. * Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. * Work with passionate teammates who value innovation, collaboration, and customer success. * Grow your career in a culture that champions continuous learning and fast career development. * Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. What You Will Do - Handle escalated complex service issues on Amazon, DTC, and TikTok platforms - Collaborate with logistics, finance, and supply chain teams to close the loop on complaints - Participate in regular QA reviews and contribute to service improvements - Support and guide the BPO Tier 1 agents in daily case handling - Assist in knowledge base management and SOP documentation What we are looking for * 5 years in customer service, preferably with cross-border or platform experience * Strong command of Zendesk or equivalent CRM tools * Excellent English communication skills and cross-functional collaboration abilities * Management or mentoring experience is a plus * Familiar with all operations of Zendesk, configuration experience is a plus. * Have experience working in a fast paced tech startup environment Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.