✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere. We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has: 🌏 Built a distributed team of 400+ across 60+ countries 👩‍💻 Featured in Forbes as #9 in FlexJobs Top 30 Companies for remote jobs 🌈 Formed a diverse leadership team and a workforce that’s 60% female 🏆 Earned top employee engagement scores 🦄 Raised $286 million; valued at $1.2 billion 💚 Achieved B Corp status in 2023 Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply! 👩‍💻 The Role Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within +5.5 / +8 UTC. In this client-facing role, you’ll be the go-to expert for our customers and internal teams, solving complex HR challenges across a number of countries, including India, Singapore, the Philippines, Australia, and Japan. Whether it’s advising on tricky terminations, navigating country-specific compliance, or unblocking sensitive people issues, your deep HR expertise and pragmatic mindset will help our customers feel supported and confident every step of the way. You will champion a high-performance culture, constantly seeking ways to optimize processes and leverage modern tools, including AI, to scale your impact and efficiency. If you thrive on variety, love solving complex problems, and want to shape the future of global work, we want to hear from you. Key Responsibilities Complex employee relations (ER) matters * Act as a senior HR expert for complex employee relations (ER) matters across your allocated countries, with particular in-depth knowledge across multiple APAC countries (India, Singapore, Japan, the Philippines, Australia). * Provide pragmatic, solutions-focused guidance on high-risk and sensitive cases, including performance management, misconduct, investigations, and terminations * Navigate nuanced local legal frameworks with confidence, ensuring compliance while supporting business objectives * Partner closely with internal stakeholders and Oyster customers to deliver clear, actionable advice on complex people issues in a timely and commercially-minded way Country HR information and knowledge * Draft country-specific information on a wide range of HR topics in our team format. * Leverage AI and automation tools to streamline the generation, updating, and scaling of country-specific HR documentation, ensuring rapid and accurate knowledge delivery. * Answer questions (in the form of tickets) on HR topics which are unable to be resolved by our first line teams. * Provide internal Oyster teams with training (or other methods of increasing their knowledge) on HR topics as needs arise. * Look for opportunities to proactively improve country-specific HR information. * Attend customer calls when there are questions on country-specific HR information. * Work with other teams (e.g. Customer Support, Sales, Product, Legal) to problem-solve country-specific issues with your HR knowledge. CONTINUOUS IMPROVEMENT & HIGH PERFORMANCE * Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality. * Actively leverage AI responsibly to maximize personal output, sharing best practices with the broader People Services team. * Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams. Projects * Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere! Core Requirements * Deep employee relations expertise across multiple countries, with hands-on experience handling complex and high-risk cases (e.g. investigations, PIPs, terminations) * 6+ years of ER & HR generalist experience, with a strong track record of supporting both internal stakeholders and external clients * Cross-country HR experience, with a deep global focus (eg, APAC, EMEA, AMER, LATAM). * Culturally aware, with a nuanced understanding of local HR practices, norms, and expectations across the regions you’ve supported * An exceptional communicator, able to translate complex employment topics into practical, accessible advice (both in writing and in conversations) * Solution-oriented and commercially minded, offering well-reasoned options and confident recommendations when faced with challenging people matters * Skilled at stakeholder engagement, including presenting confidently to senior leaders, clients, and cross-functional teams * Change-ready and growth-driven, excited by ambiguity and eager to challenge the status quo to improve processes and outcomes * People-first mindset, with a strong focus on the experience of our customers, team members, and employees in everything you do * Tech-Forward & AI-Literate: Digitally savvy with a strong curiosity for HR tech and AI; practical experience using AI tools to accelerate drafting, research, and data analysis is highly valued. * Continuous Improvement Mindset: A proven track record of optimizing existing processes, scaling operations, and moving from reactive firefighting to proactive problem-solving. * High-Performance Delivery: Thrives in a metrics-driven environment with a focus on speed, precision, and high-quality outcomes for global customers. * [BONUS] Demonstrable experience with EORs (Employer of Record) & proven ability to navigate the complexities of international employment and compliance within EORs. * [BONUS] Additional languages * [BONUS] Have worked in a fast-paced, scaling startup or global tech environment * [BONUS] Experience implementing AI tools or automation workflows within an HR or Ops function. You'll also need * A reliable home internet connection (or be able to get one) * Fluent English language HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team. Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.  We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ to help other global teams learn from our experiences. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster: * Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. * Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. * Mental health support: Access Plumm, our mental well-being service. * Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. * Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. * WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [email protected] with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline.