ABOUT BETTER HEALTH Healthcare is entering a new era. AI will fundamentally change how companies communicate, make decisions, route work, support customers, and operate internally. We believe the companies that win won’t simply adopt AI tools. They’ll redesign how work gets done. Better Health is looking for someone to help build that future.     ABOUT THE ROLE As our Senior Manager, AI Enablement & Business Architecture, you’ll help design Better Health’s AI-native operating model. Your mission is not to deploy AI tools or build isolated automations. Your mission is to identify where AI can create meaningful business leverage, redesign workflows around it, and ensure every AI investment strengthens the business as a whole rather than creating another disconnected point solution. You’ll partner across Operations, Product, Engineering, Sales, Member Services, Marketing, and Clinical Operations to build the systems, workflows, and governance that allow Better Health to scale significantly faster than headcount.     OUR PHILOSOPHY One of the biggest risks companies face in the AI era is solving problems one team at a time. Sales wants an AI SDR. Support wants an AI chatbot. Operations wants workflow automation. Marketing wants AI-generated campaigns. Individually, these ideas may all be valuable. Collectively, they often create fragmented experiences, duplicated effort, inconsistent data, disconnected systems, and technical debt. This role exists to ensure Better Health builds AI capabilities as an integrated operating model rather than a collection of independent AI projects. Your job is not to build AI solutions. Your job is to build an AI-native business architecture.     WHAT YOU’LL OWN AI STRATEGY & BUSINESS ARCHITECTURE Develop Better Health’s AI roadmap by identifying, evaluating, prioritizing, and implementing opportunities where AI can create measurable business value. Examples include: * AI-powered lead scoring and prioritization * Communications orchestration * Intelligent routing * AI copilots * Next best action recommendations * Workflow automation * Operational decision support * AI-enabled quality assurance You’ll evaluate opportunities based on business impact, not technical novelty.     AI WORKFLOW ORCHESTRATION Design how humans and AI work together. You’ll determine: * What should AI observe? * What should AI decide? * What should AI automate? * When should humans stay in the loop? Examples include: * AI classifies inbound emails, calls, texts, and chats. * AI routes work to the right team. * AI drafts responses for review. * AI prioritizes leads. * AI surfaces operational bottlenecks. * AI recommends next best actions. Your goal isn’t replacing people. Your goal is ensuring people spend more time on work that requires judgment, empathy, creativity, and relationship building.     BUSINESS ARCHITECTURE & SYSTEMS Understand how work flows across Better Health and redesign it for scale. You’ll optimize the company as a system, not as a collection of departments. This includes: * Customer journeys * Communication architecture * Business systems * Workflow automation * System integrations * Routing logic * Cross-functional workflows * Operational dashboards You’ll constantly ask: * Are we solving the company problem or one team’s problem? * Can this capability serve multiple teams? * Are we creating another silo? * How would we redesign this process if we started from scratch today?     OBSERVABILITY & OPPORTUNITY PRIORITIZATION Build the visibility and operating framework that allows Better Health to consistently invest in the highest-impact opportunities. You’ll establish how we: * Observe opportunities * Measure them * Build business cases * Prioritize investments * Measure outcomes Every initiative should have: * A clearly defined problem * Measurable success metrics * Expected business impact * An implementation roadmap * A clear ROI hypothesis     EXAMPLE PROJECTS In your first year, you might: BUILD AN AI COMMUNICATIONS LAYER Rather than implementing separate AI solutions for Sales, Operations, and Member Services, design a unified AI layer that understands intent, recommends next best actions, and intelligently routes work across the company. DEVELOP INTELLIGENT LEAD SCORING Build an AI-assisted scoring model that predicts conversion, prioritizes outreach, and recommends follow-up actions. REDESIGN THE MEMBER JOURNEY Map communications across Freshsales, Customer.io, Genesys, AfterShip, and future platforms, then create a unified, measurable customer lifecycle. BUILD AN OPERATIONS COPILOT Create an internal AI assistant that helps teams answer questions, summarize customer history, recommend actions, surface risks, and automate repetitive work.     WHAT SUCCESS LOOKS LIKE Within your first 12 months, you will have: * Built Better Health’s AI opportunity roadmap. * Instrumented key customer and operational workflows. * Launched AI-enabled workflows with measurable business impact. * Reduced manual work through intelligent automation. * Created reusable AI capabilities that serve multiple teams. * Established a repeatable framework for evaluating and prioritizing AI opportunities. * Helped define Better Health’s AI-native operating model.     EXPERIENCE & QUALIFICATIONS We recognize this is a non-traditional role, and we don’t expect candidates to check every box. Strong candidates will likely have experience across several of the following areas. PROFESSIONAL EXPERIENCE * 6+ years in Business Systems, Product Operations, Revenue Operations, Strategy & Operations, Solutions Architecture, Management Consulting, or similar roles. * Experience leading complex cross-functional initiatives. * Experience designing scalable business processes. * Experience implementing automation and systems integrations. * Experience evaluating or deploying AI solutions in business environments. * Experience partnering with Product, Engineering, Operations, Sales, and Customer Success teams. TECHNICAL SKILLS * Strong understanding of modern AI capabilities, LLMs, and agentic workflows. * Familiarity with workflow automation platforms and AI tooling. * Experience with CRM, customer engagement platforms, and business systems. * Experience working with APIs and systems integrations. * Strong analytical and problem-solving skills. WHAT MAKES SOMEONE SUCCESSFUL You are: * A systems thinker who optimizes businesses, not departments. * Comfortable operating in ambiguity. * Curious, analytical, and highly collaborative. * Able to translate business problems into scalable technical solutions. * Passionate about redesigning how companies operate using AI. We are not looking for the person who knows the most about AI. We are looking for the person who knows how to redesign a business using AI.