AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.  What’s the Opportunity  AssetWatch is seeking a Senior Manager of Implementation to lead and scale our growing team of Implementation Managers. As a hands-on leader and builder, you will own the performance and development of your team while shaping the strategy, processes, and culture that define our implementation practice.  This is a role for someone who is energized by building – building teams, building playbooks, and building a world-class experience for our customers. You will report to senior leadership and serve as a key connector across Sales, Product, and Customer Success.  How You Will Contribute  Team Leadership & Development  * Lead, coach, and develop a team of Implementation Managers, fostering a high-performance culture grounded in accountability and growth.  * Set clear performance expectations and KPIs; conduct regular 1:1s, performance reviews, and career development conversations.  * Identify skill gaps and create individual development plans that help each team member grow and advance.  * Recruit and onboard new Implementation Managers as the team scales.  Process & Strategy  * Own and continuously improve the end-to-end implementation playbook: from statement of work through successful subscription conversion.  * Build and iterate on scalable processes, templates, and tooling to drive consistency and efficiency across the team.  * Define and track team-level KPIs including trial conversion rates, time-to-subscription, and customer satisfaction scores.  * Identify systemic blockers to subscription conversion and lead cross-functional initiatives to resolve them.  Customer & Stakeholder Engagement  * Serve as an escalation point for complex customer situations, ensuring resolution and a best-in-class experience.  * Partner with Sales, Technical Support, and Product teams to deliver a unified customer journey from trial to subscription.  * Represent the Implementation function in cross-functional planning sessions, contributing insights on customer needs and operational realities.  * Maintain visibility into active customer trials and installations, intervening proactively where needed to protect outcomes.  Reporting & Insights  * Deliver regular reporting on team performance, trial progress, and conversion metrics to senior leadership.  * Analyze trends in customer feedback and implementation data to drive continuous improvement.  * Ensure accurate and timely documentation across CRM and project management platforms.  Qualifications  * 5+ years of experience in Implementation and Onboarding with at least 2 years in a people management role.  * Proven experience in a SaaS environment, with a strong understanding of the SaaS customer lifecycle and subscription economics.  * Demonstrated success building or scaling implementation or customer success teams.  * Strong project management skills with the ability to manage multiple priorities across a distributed team.  * Exceptional communication and interpersonal skills; you can motivate a team, manage up, and build trust with customers.  * Data-driven mindset with the ability to translate metrics into actionable strategy.  * Familiarity with CRM systems and project management tooling (e.g., Salesforce, HubSpot, Jira, Asana).  Preferred Qualifications  * Experience in industrial tech, IoT, or condition monitoring industries.  * Track record of improving trial-to-subscription conversion rates through process and team improvements.  * Experience managing remote or distributed teams across multiple time zones.  * Background in managing both the technical and commercial aspects of product implementations.  #LI-REMOTE What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. * Competitive compensation package including stock options * Flexible work schedule * Comprehensive benefits including retirement plan match * Opportunity to make a real impact every day * Work with a dynamic and growing team * Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.