At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. What your day-to-day will look like * Identify, prioritize and execute tasks in the software development life cycle. * Work with business to iterate over software requirements. * Develop tools and applications by producing clean, efficient code. * Automate tasks through appropriate tools and scripting. * Analyze and debug systems. * Perform validation and verification testing in a test-driven manner. * Review the work of others, and invite others to review your work. * Collaborate with internal teams and vendors to fix and improve products. * Ensure software is up-to-date with latest technologies. * Building and supporting AI agentic systems What qualifications we’re looking for * Proven experience as a software engineer with strong proficiency in Python and/or Java, writing clean, scalable, production-grade code. * Solid experience designing and building microservices and RESTful APIs in distributed, cloud-based environments. * Experience designing, implementing, and extending AI agentic systems, including tool use, planning, and autonomous decision-making workflows. * Experience building multi-agent systems where multiple agents collaborate, delegate, and coordinate to complete complex tasks. * Hands-on experience building conversational or chat systems with both short-term (session) and long-term (persistent) context management. * Experience building Retrieval-Augmented Generation (RAG) systems – including document ingestion, chunking strategies, vector stores, and retrieval pipelines. * Experience building MCP servers * Experience integrating agentic systems with external APIs, third-party services, and enterprise data sources. * Strong understanding of security in agentic systems – authentication, authorization, least-privilege access, prompt injection defense, and audit logging. * Knowledge of relational databases (e.g. PostgreSQL, Microsoft SQL Server) and vector databases (e.g. Qdrant, Pinecone, pgvector, Weaviate). * Experience using system and performance monitoring tools (e.g. New Relic, Datadog). * Proficient in Git and comfortable working in CI/CD-driven development workflows. * Excellent critical-thinking, communication, and personal leadership skills. * Self-starter with the ability to deliver with minimal supervision.  * BSc/BA in Computer Science or a related degree Bonus points:   * Experience with distributed computing. * Experience writing code/scripts in Python. * Experience with Spring Boot. * Nice to have: React, Selenium automation and cloud experience. * Nice to have: document parsing systems, including extraction from PDFs, structured/unstructured data sources, and handling diverse file formats. * Experience with Docker, Kubernetes and Istio. * Experience with Ansible. * Experience with CI/CD pipelines using Spinnaker and/or GitHub Actions. * Linux and IP networking knowledge. * Experience with AWS/Azure cloud services or equivalent. * Experience with Terraform for infrastructure as code and cloud provisioning * Nice to have: Experience with SAML, OAuth and OpenID Connect. * Experience working on a SaaS product. * Experience with Service Oriented Architecture. * On-call experience with production grade systems. * Has mentored others in a professional setting. * Generative AI Code Assistants – Use of Generative AI Code Assistants (e.g. GitHub Copilot) and knowledge of latest Generative AI model capabilities would be an asset. It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]  PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.