Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.   What to know: * Commvault does not conduct interviews by email or text. * We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at [email protected]    About Commvault  Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.  SENIOR TECHNICAL ACCOUNT MANAGER OVERVIEW AS A SENIOR TECHNICAL ACCOUNT MANAGER (SR. TAM), YOU ARE A STRATEGIC TECHNICAL ADVISOR RESPONSIBLE FOR MANAGING COMPLEX ENTERPRISE CUSTOMER RELATIONSHIPS WHILE DRIVING CUSTOMER SUCCESS, RETENTION (GRR), EXPANSION (NRR), OPERATIONAL MATURITY, AND CYBER RESILIENCY OUTCOMES. YOU OPERATE WITH A HIGHER LEVEL OF AUTONOMY AND STRATEGIC OWNERSHIP THAN A TECHNICAL ACCOUNT MANAGER AND ARE EXPECTED TO LEAD COMPLEX CUSTOMER ENGAGEMENTS, INFLUENCE EXECUTIVE STAKEHOLDERS, AND DRIVE MULTI-WORKSTREAM INITIATIVES ACROSS LARGE ENTERPRISE ENVIRONMENTS. SENIOR TAMS SERVE AS SENIOR CUSTOMER SUCCESS LEADERS CAPABLE OF BALANCING DEEP TECHNICAL ADVISORY EXPERTISE WITH PROGRAMME LEADERSHIP, EXECUTIVE ENGAGEMENT, AND COMMERCIAL ALIGNMENT.   KEY RESPONSIBILITIES STRATEGIC CUSTOMER SUCCESS LEADERSHIP * OWN STRATEGIC CUSTOMER RELATIONSHIPS ACROSS COMPLEX ENTERPRISE ACCOUNTS * DEVELOP AND EXECUTE COMPREHENSIVE CUSTOMER SUCCESS STRATEGIES ALIGNED TO BUSINESS OUTCOMES * DRIVE MEASURABLE CUSTOMER VALUE REALIZATION TO IMPROVE GRR PERFORMANCE * INFLUENCE CUSTOMER ADOPTION MATURITY, PLATFORM OPTIMIZATION, AND OPERATIONAL RESILIENCY * CONDUCT STRATEGIC BUSINESS REVIEWS WITH TECHNICAL AND OPERATIONAL LEADERSHIP STAKEHOLDERS * IDENTIFY CUSTOMER RISKS PROACTIVELY AND LEAD MITIGATION PLANNING EFFORTS ADVANCED TECHNICAL ADVISORY * SERVE AS A SENIOR TECHNICAL ADVISOR FOR CYBER RESILIENCY, CLOUD ADOPTION, ENTERPRISE ARCHITECTURE, AND OPERATIONAL MODERNIZATION INITIATIVES * LEAD COMPLEX TECHNICAL DISCUSSIONS AND ARCHITECTURAL ALIGNMENT SESSIONS * PROVIDE BEST-PRACTICE GUIDANCE AROUND SCALABILITY, RESILIENCY, GOVERNANCE, AND OPERATIONAL OPTIMIZATION * HELP CUSTOMERS ALIGN TECHNICAL CAPABILITIES TO BROADER BUSINESS OBJECTIVES * DRIVE ADOPTION OF ADVANCED PLATFORM CAPABILITIES AND STRATEGIC PRODUCT ENHANCEMENTS * RECOMMEND AND DOCUMENT PROCESS IMPROVEMENTS PROGRAMME & PROJECT LEADERSHIP * LEAD COMPLEX CUSTOMER PROGRAMMES INVOLVING MULTIPLE STAKEHOLDERS, WORKSTREAMS, AND DEPENDENCIES * COORDINATE CROSS-FUNCTIONAL EXECUTION ACROSS SUPPORT, ENGINEERING, PRODUCT, SERVICES, AND SALES * ESTABLISH GOVERNANCE MODELS, ACTION PLANS, MILESTONES, AND EXECUTIVE REPORTING STRUCTURES * DRIVE ACCOUNTABILITY FOR CUSTOMER SUCCESS INITIATIVES AND TRANSFORMATION PROGRAMMES * LEAD HIGH-PRIORITY ESCALATIONS AND CUSTOMER RECOVERY EFFORTS RETENTION & EXPANSION LEADERSHIP * OWN CUSTOMER RETENTION PLANNING AND EXECUTION STRATEGIES TO MAXIMIZE GRR * IDENTIFY, INFLUENCE, AND HELP DRIVE EXPANSION OPPORTUNITIES ALIGNED TO CUSTOMER PRIORITIES * PARTNER CLOSELY WITH SALES AND CUSTOMER SUCCESS LEADERSHIP ON RENEWAL AND GROWTH PLANNING * CONTRIBUTE MEANINGFULLY TO NRR GROWTH THROUGH STRATEGIC TECHNICAL ENGAGEMENT * USE CUSTOMER HEALTH DATA, ADOPTION METRICS, AND ENGAGEMENT TRENDS TO FORECAST RISKS AND OPPORTUNITIES MENTORSHIP & ORGANIZATIONAL CONTRIBUTION * MENTOR ASSOCIATE TAMS AND TAMS ON CUSTOMER ENGAGEMENT, TECHNICAL ADVISORY, AND PROJECT LEADERSHIP * SHARE BEST PRACTICES AND CONTRIBUTE TO TAM OPERATIONAL IMPROVEMENTS AND PLAYBOOKS * SUPPORT ONBOARDING AND ENABLEMENT EFFORTS FOR NEWER TAM TEAM MEMBERS * ACT AS A SENIOR ESCALATION POINT WITHIN THE TAM ORGANIZATION QUALIFICATIONS & EXPERIENCE * 7–10 YEARS OF EXPERIENCE IN TECHNICAL ACCOUNT MANAGEMENT, ENTERPRISE ARCHITECTURE, CUSTOMER SUCCESS, PROFESSIONAL SERVICES, OR RELATED ENTERPRISE TECHNOLOGY ROLES * PROVEN SUCCESS MANAGING LARGE ENTERPRISE CUSTOMER RELATIONSHIPS * STRONG CUSTOMER SUCCESS AND EXECUTIVE STAKEHOLDER MANAGEMENT CAPABILITIES * ADVANCED TECHNICAL EXPERTISE ACROSS CLOUD, INFRASTRUCTURE, CYBER RESILIENCY, VIRTUALIZATION, STORAGE, NETWORKING, AND ENTERPRISE APPLICATIONS * EXCELLENT PROGRAMME AND PROJECT MANAGEMENT SKILLS * EXPERIENCE LEADING COMPLEX ESCALATIONS AND TRANSFORMATIONAL INITIATIVES * STRONG PRESENTATION AND COMMUNICATION SKILLS ACROSS TECHNICAL AND EXECUTIVE AUDIENCES * DEMONSTRATED ABILITY TO INFLUENCE RETENTION (GRR) AND EXPANSION (NRR) OUTCOMES * STRONG COLLABORATION, LEADERSHIP, AND MENTORING CAPABILITIES PREFERRED QUALIFICATIONS ·       ADVANCED CLOUD CERTIFICATIONS (AWS, AZURE, GCP) ·       SECURITY OR CYBER RESILIENCY CERTIFICATIONS ·       ENTERPRISE ARCHITECTURE OR INFRASTRUCTURE CERTIFICATIONS ·       EXPERIENCE SUPPORTING FORTUNE 500 OR HIGHLY REGULATED ENTERPRISE CUSTOMERS ·       BACKGROUND IN STRATEGIC TRANSFORMATION INITIATIVES SUCCESS METRICS * PORTFOLIO GRR PERFORMANCE * EXPANSION INFLUENCE AND NRR CONTRIBUTION THROUGH IDENTIFYING NEW OPPORTUNITIES * EXECUTIVE RELATIONSHIP MATURITY * CUSTOMER ADOPTION AND OPERATIONAL MATURITY IMPROVEMENT * STRATEGIC INITIATIVE EXECUTION SUCCESS * ESCALATION RESOLUTION EFFECTIVENESS * MENTORSHIP AND TAM DEVELOPMENT CONTRIBUTION * CUSTOMER SATISFACTION AND SENTIMENT * OPERATIONAL EXECUTION AND PROJECT COORDINATION EFFECTIVENESS   #LI-AL1 Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].   Commvault's Privacy Policy