About the team and position The Service Lead, Dealership Operations is responsible for the success of the dealership’s service businesses, overall facilities management, and OEM relationship. This leader oversees a team of advisors with a focus on driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership. What you’ll be doing Management – Service Operations * Lead all aspects of the dealership’s Service operations to achieve revenue, gross profit, and customer satisfaction targets. * Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management). * Monitor warranty processes to ensure compliance and maximize claim recovery. * Continuously improve customer experience, speed of service, and first-time fix rate. Facilities – Dealership Maintenance & Compliance * Ensure the service facility is well-maintained, clean, and fully compliant with brand and OEM image standards. * Directly manage service vendors (e.g., paint and body, detail to ensure efficient, high-quality work at a competitive cost. Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers. Relationship – OEM & Brand Alignment * Serve as a liaison with OEM representatives for service. * Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs. * Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues. * Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support. People Leadership & Development * Lead from the front by working side by side with the service associates which includes opening, updating and closing repair orders. * Deliver competency-based feedback and performance reviews to drive accountability and growth. * Mentor service associates to strengthen leadership capabilities, functional expertise and  operational execution. * Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. Continuous Improvement * Identify and prioritize opportunities for process and performance improvement across fixed operations. * Hold teams accountable for measurable results from continuous improvement efforts. What you should have * Minimum of 2 years of management experience either in automotive or a lean manufacturing environment * A valid driver’s license + clean driving record * Proven track record of leading and developing associates * Proven ability to obtain project deliverables and company metrics * An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold) * Excellent oral and written communications skills * Ability to work with and through teams to achieve results * Strong analysis and decision-making ability * Proficient computer skills