About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity.  Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more. HOW YOU'LL MAKE AN IMPACT The Boomi Global Customer Support team guides our customers so they can optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform. As a Boomi Software Support Senior Engineer, you will manage complex customer issues and share your technical expertise to ensure timely, accurate solutions. You will engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking. You will work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions. You are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You are able to quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you are able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.  Working hours are 9:30 AM – 6:30 PM ET, Monday through Friday, with on-call rotation responsibilities. THE EXPERIENCE YOU BRING * Effective communication and presentation skills with both technical and non-technical  * Ability to empathize with the customer * Experience troubleshooting customer issues * Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script * Windows and Linux OS experience * Cloud-based software application experience, including installation, administration, and troubleshooting * Ability to analyze error logs for Java programs, Windows OS, Linux OS * Passion to continue learning BONUS POINTS IF YOU HAVE * Advanced knowledge of performance tuning techniques and tools * Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)  * Understanding of database administration * Understanding of network fundamentals, including network trace analysis * API design and development experience * Thorough understanding of how data is transmitted securely across the network * Boomi platform certifications and/or knowledge * NetSuite, Salesforce, Hadoop, Linux system administration  * Knowledge of Postman and OAuth 2.0 * IT Consultant or Software Developer experience * 3 - 5 years work experience Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit! COMPENSATION AND BENEFITS  Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our Vancouver hub ranges from $153,000 - $192,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.   #LI-JL1 #LI-HYBRID   Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.   All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.