STAFF/SENIOR PRODUCT DESIGNER Location: Toronto, San Francisco Work model: Hybrid (2 days/week in office) Reports to: Head of Product WHY YOU'LL LOVE THIS * Trailblazing: We’re building a product that hasn’t existed before. Real, production-grade AI agents you can actually see think and work in real time. It’s ambiguous, occasionally scary, and incredibly rewarding. * Collaboration: We work shoulder-to-shoulder with PMs and engineers who care deeply about craft. No design-by-handoff. Real problem solving, together. * We have fun: We take the work seriously, not ourselves. If belly laughs in standup matter to you, you’ll fit right in. * Impact: Your work helps hundreds of thousands of patients get care insanely faster. This isn’t abstract UX. It’s real-world impact at scale. * Ownership: You’ll own projects end-to-end and shape the design system and product direction, not just push pixels. * No decks: We never touch slides to show our work internally. ABOUT MAGICAL THE COMPANY * Magical is an AI agentic automation platform bringing production-grade AI to healthcare, one of the most complex and operationally broken industries in the world. * We build AI agents that automate repetitive, high-stakes workflows. Unlike most AI products, our systems actually run in production, at scale, with real customers relying on them every day. * We’re backed by Greylock, Coatue, and Lightspeed, with $41M raised. Our founder is a second-time founder who previously sold his company to LinkedIn. ABOUT THE ROLE This role is for a designer who is fully self-sufficient. You’ll be one of 3 designers on the team and will be expected to run projects end-to-end with minimal direction, from problem framing through execution and delivery. If you’re looking for heavy coaching, tight briefs, or constant design reviews, this role is probably not a fit. If you enjoy owning complex problems, shaping direction, and shipping high-quality work independently, it likely is. WHAT YOU’LL DO * Own design projects end-to-end: discovery, problem framing, solution design, and delivery * Translate ambiguous product and business goals into clear, user-centered solutions * Lead or run lightweight user research to inform decisions when needed * Partner closely with product and engineering to ship thoughtful, scalable solutions * Design high-craft interfaces for complex, technical, enterprise workflows * Contribute to and evolve our design system * Balance multiple workstreams and move projects forward without constant oversight * Use prototyping to explore ideas, align stakeholders, and de-risk solutions * Help shape the longer-term product direction, not just execute what’s handed to you WHAT YOU BRING * 6+ years of experience as a product designer * A portfolio demonstrating end-to-end ownership of real, shipped products * Experience designing enterprise or complex B2B products * Strong product thinking and comfort operating in high ambiguity * Ability to understand technical concepts and collaborate deeply with engineers * High bar for visual design, interaction design, and craft * Experience contributing to or maintaining a design system * Proven ability to work independently and manage competing priorities NICE TO HAVE * Healthcare or regulated-industry experience * Early-stage or fast-growing startup experience * Experience designing developer tools or internal tools * Strong prototyping skills * Prior use of AI tools to accelerate or enhance design workflows WHY THIS ROLE * High ownership, high trust, and real impact * Work on genuinely hard problems with real-world consequences * Small team, low process overhead, high agency * Competitive compensation, equity, and benefits * Adventure: epic team offsites (Past trips: Iceland, Lisbon, Dominican Republic, Mexico) * Rest: Unlimited PTO, because burnout is not in our vocabulary. * Wellness: annual wellness credit to keep you healthy and happy. * Productivity stipend: to supercharge your work setup.