Dual Site Store Manager Reporting To: Retail Area Manager Location: Brighton (Laines & Beach stores) Contract Type: Permanent Hours per week: 40 Who are Bird & Blend Tea Co.?  Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea! Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.  Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years. From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK. Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical. You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story  About this Role: As a Dual Site Store Manager, you will be responsible for the overall success of two Bird & Blend Tea Co. stores, ensuring exceptional customer experiences, strong team performance, and achievement of sales targets. You will be a passionate brand ambassador, inspiring your teams to embody the company's values and create a positive and welcoming environment. This role demands strong leadership, communication, and organisational skills, with the ability to manage multiple priorities effectively across both locations. You'll handle budgeting, plan marketing strategies, and build the store's customer base. You'll also coordinate the daily activities of your team, build relationships with internal and external stakeholders, and inspire a high-performing team in a dynamic and friendly environment. We're looking for a dedicated professional who brings passion and excellence to everything they do. This is a full-time role (40hr per week), which includes weekends and some evenings, operating an on-site working pattern. What are the responsibilities? Multi-Site Management: Effectively manage the unique challenges and opportunities presented by overseeing two separate store locations. Including: * Prioritising tasks and responsibilities across both sites to ensure efficient operations and timely completion of key objectives. * Proactively identifying and addressing potential issues or conflicts that may arise from managing two locations, implementing solutions to maintain smooth operations and a positive working environment. * Effectively allocating time and resources between both stores to ensure equal attention and support are provided to each location, fostering a consistent brand experience and team performance. * Customer Experience:Create memorable and inclusive customer experiences, ensuring each visitor has an exceptional Bird & Blend Tea Co. experience. * Customer focus: Become a product and brand expert, confidently handling customer queries and resolving escalated issues promptly. * Sales and Marketing: Drive your teams to meet sales targets and KPIs, implementing effective sales strategies in collaboration with Assistant Managers to enhance sales and customer experience. Collaborate with the marketing team to plan and execute local marketing initiatives to increase brand awareness and footfall in both store locations. * Team Leadership and Development: Lead, motivate, and support your teams across both sites to achieve individual and collective goals.Provide regular feedback and coaching to enhance individual and store performance, fostering a culture of continuous learning and development. * Recruit, induct, train, and develop high-performing teams, creating an inclusive and positive working environment in both locations. * Operations Management:Oversee daily operations of both stores, ensuring smooth execution of opening and closing procedures, and compliance with company policies. * Efficiently manage staff rotas across both locations, ensuring adequate staffing levels to provide excellent customer service. * Maintain high visual merchandising standards, ensuring both stores are always exciting, inviting, and accessible. * Stock and Sustainability:Manage stock effectively across both locations to optimise stock levels, minimise discrepancies, and ensure product availability. Plan and execute stock takes accurately and efficiently. * Champion Bird & Blend's sustainability and impact goals, leading your teams to contribute to the company's B Corp commitments. * Community Engagement and Events: Lead and host engaging in-store and local events, including evening events, to create memorable experiences for customers. * Encourage and motivate teams to promote Bird & Blend teas through sampling and community engagement activities, both inside and outside the stores. * Build and nurture relationships within the local communities of both stores to increase footfall and drive successful events. About you: * Experienced Leader: At least 2 years of experience in a management role or similar, within a customer service environment. * Passionate Brand Ambassador: Genuine enthusiasm for Bird & Blend Tea Co. and its values, inspiring your teams to embody the brand and culture. * Sales Driven: Proven track record of achieving sales targets and driving commercial success. * Team Builder: Exceptional leadership skills, with a focus on motivating, supporting, and developing teams, fostering inclusive and positive work environments. * Effective Communicator: Excellent communication, problem-solving, and visual merchandising skills. * Customer-Centric: Possess excellent customer service skills, with the ability to build rapport and confidently connect with customers. * Product Expert: A genuine passion for tea and the ability to share your product knowledge enthusiastically with customers and teams. * Strong Interpersonal Skills: Experience in managing employee relations effectively, demonstrating empathy and professionalism in all interactions. * Open and Adaptable: A curious and open mindset, embracing diverse perspectives, and demonstrating flexibility and adaptability in a dynamic retail environment. * Community-Focused: Comfortable and confident in engaging with the public, both inside and outside the stores, promoting Bird & Blend teas and building community relationships. Are there any perks? Of course there are, for all the hard work you will get: * We are proud to be a Sunday Times Best Places To Work 2024 employer. * Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace. * Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement. * Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service. * Your birthday off! * Life Insurance & Income Protection: providing financial security and peace of mind for you and your families. * Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all.. * Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed. * Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office. * Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation. * Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges. * Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings. * Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back. * Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship. * We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.