WHY MINTLIFY? We're on a mission to empower builders. * Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. * Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. * Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. WHAT YOU'LL WORK ON HERE * Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them * Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again * Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring * Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product * Responding to product and technical questions through our support inbox with speed, precision, and care WHAT YOU’LL BRING TO THE TABLE * Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity * Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt * Has directly owned a customer relationship or support queue - not just contributed to one * Ability to diagnose and resolve technical issues end-to-end, independently * Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them * Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to * A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice COMPANY BENEFITS: * Competitive compensation and equity * 20 days paid time off every year * 401k or RRSP * $420/mo. wellness stipend * 100% coverage for Health, dental, vision * Free Ubers to and from work * Free lunch and dinners * Annual team offsite (previously went to Alaska, Hawaii)