ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. ABOUT THE ROLE We’re looking to hire a Technical Account Manager, based in India, to own the enterprise customer technical relationship from signed contract through production and beyond. You’ll be the primary point of contact for a portfolio of India-based enterprise accounts, and a key contributor to how Cartesia expands across the region. This role sits within our broader GTM team and works closely with counterparts at our San Francisco HQ. You’ll be expected to operate with high autonomy during your region, while staying tightly looped with the team at HQ on strategy, product roadmap, and cross-functional issues. You’ll drive customers to go-live, keep them healthy, and grow their usage over time— scoping problems, removing blockers, bringing the right people, and driving to conclusion. YOUR IMPACT * Own the full post-sale technical relationship for a book of India-based enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion. * Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end. * Independently triage customer technical issues— distinguishing product bugs, integration failures, and customer-side misconfigurations— and route to the right internal owner on the first try. * Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet. * Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs. * Monitor account health proactively, identify at-risk customers before problems escalate, and drive consumption and usage growth across the book. * Surface expansion opportunities to Sales with specific context. Flag upsell-ready accounts, build the handoff, and understand the revenue connection between customer health and growth. * Serve as the real-time voice of India-based enterprise customers back to SF: bring market-specific context to product discussions, flag region-specific use cases, and help the HQ team understand what’s different about deploying voice AI in India — regulatory environment, language requirements, telephony stack, and buyer dynamics. * Partner with the product and engineering teams as a key feedback channel — turn customer pain into platform improvements and close the loop with the customer when it ships. * Build the India TAM playbook as a byproduct of execution: 30/60/90 framework, escalation paths, go-live checklists, and technical champion management. WHAT YOU BRING * 6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company * Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer * Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance * Strong project management instincts without being a “project manager” — can run a complex implementation end-to-end and keep 15 accounts moving at once * Excellent problem scoper: hears “it’s broken” and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution * Strong communicator across altitudes — can run a daily standup with engineers and a QBR with a VP without losing substance in either direction * Comfortable operating asynchronously with a remote HQ team: knows how to write clearly, surface the right information without over-communicating, and build trust across timezones without relying on real-time sync * Commercially aware: sees the connection between customer health and revenue growth and actively drives consumption, retention, and expansion * High ownership, high autonomy: comfortable making decisions without asking permission and being accountable for customer outcomes * Fluent with AI agents and tools to manage account load, automate status tracking, and focus time on judgment-intensive work NICE-TO-HAVES * Experience in voice AI, real-time audio/video, or telephony infrastructure — particularly in the India market * Familiarity with India-specific enterprise buyers: large BFSI, healthcare, or BPO accounts where voice automation is a primary use case * Background where technical account management was a revenue-driving function, not a support function * Infrastructure, developer tools, or API-first product experience * Experience scaling from Series A/B through growth stage and adapting the customer motion as the business evolves MORE DETAILS 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day. 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call. 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way. 🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed. OUR BENEFITS (US EMPLOYEES ONLY) 💰 Compensation Competitive base salary alongside attractive equity package. 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family. 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave 🏦 401(k) 🚆 Commuter Allowance A monthly stipend to help you get to and from the office. 🏖️ Flexible PTO Take as much time as you need to recharge your batteries. 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily. 🦖 Your own personal Yoshi