At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary:   As a key member of the Data Intelligence and Analytics team, you will play a crucial role in supporting and contributing to strategic initiatives, building and maintaining relationships with key leaders, cross functional teams and various technical support groups. You will be responsible for eliciting, analyzing, specifying and validating the business needs of project stakeholders, as well as devising and designing business process requirements to support maximizing business systems’ effectiveness and efficiency. KEY RESPONSIBILITIES: * Capture data, technical integration requirements and develop data flow diagrams, data dictionaries, data mapping, entity relationship diagrams and ‘To-be’/’As-Is’ process flow diagrams. * Facilitate interviews and process workshops to gather requirements from key stakeholders, while also identifying opportunities to improve the business, using information technology as an enabler. * In collaboration with the business SME, build user stories translated from to-be use-case(s) and process maps, functional and non-functional requirements, including success criteria. * Work to identify user story dependencies; participate in both Grooming and Planning working sessions to validate user story definition, impact, priority, and value. * Design, build and maintain the enterprise business data architecture in collaboration with and in support of the enterprise business systems landscape. * In collaboration with the Business Systems Manager team, design and produce the applicable roadmap(s) of data management. * Mentor and coach team members on best practices standards in business data flow and enterprise system integration process modelling. * Document and maintain the end-to-end business data-flow catalogue for any given business lifecycle. * Identify critical relationships across systems, gaps and/or areas of risk, including any mitigation solutions. * Document and maintain the Data Service Catalogue for best-practice delivery playbooks and standards, including but not limited to process management, system user access/persona, and release management. * Lead business data critical initiatives and related requirement development, providing guidance on upstream and downstream impacts, including any risk mitigation solutions, and the necessary implementation workstreams and success criteria. * Partner with Enterprise Applications team, providing guidance and support on dataflow, migration and data integrity best practices. * Provide support in existing and new system integrations; provide support to maintain the Enterprise Integrations Catalogue. * Provide support in existing and new systems events (new system acquisitions, integrations, 3rd party tools, new release capabilities and/or upgrades, etc.). * Partner with the EDA and Data Intelligence team, providing support to the enterprise data repositories and constructs, including but not limited to business data dictionaries, reporting and analytical capabilities. * Provide support on the design, business value and implementation of in-system vs Enterprise Data Warehouse (EDW) reporting capabilities. * Provide support applicable in the enterprise data governance programs, promoting the value (and accountability) of data stewardship and/vs. data integrity. * Provide support with 3rd party data providers, including but not limited to cleansing, adjudication, and enrichment. * Promote the enterprise-wide common catalog of metrics and KPIs toward high-performance insights. * Partner with any other OCIO (or Enablement) teams to support in any enterprise infrastructure or architecture programs, including but not limited to TSS in user management, Security, & Trust in access and risk management, and audit, Business Continuity Planning (BPC), etc. REQUIRED SKILLS & EXPERIENCE: * Bachelor’s degree and/or equivalent experience. * Experience liaising with both the business and technology teams with the ability to simplify complex technical concepts into easy-to-understand non-technical language in order to facilitate, communicate and interact with business stakeholders, working with Agile development methods on data-oriented projects. * Experience with modeling tools relating to process, data, and workflow at the conceptual level Experience using BPMN for process modeling/mapping is highly desired. * Experience in data lifecycle and ETL design; strong understanding of data management principles, data profiling. * Direct experience working with technical teams supporting the delivery of data migration/synchronization between complex systems and/or integrations. * Ability to successfully conduct workshops with stakeholders from various functional areas and levels in the organization. * Experience in creating complex test plans and quality assurance plans to validate new systems. * Salesforce, NetSuite & PowerBI experience is preferred. * Direct experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, uses case development, story writing, set-up / configuration of systems,   user acceptance testing and product documentation. * Direct experience in Agile methodologies including project management, iterative design, build and delivery. * Ability to prioritize and execute tasks in a fast-paced environment. * Ability to effectively communicate and drive cross-functional change with a sense of urgency. * Persuasive and credible presentation and facilitation skills; ability to influence and negotiate. * Critical thinking, problem solving and analytical skills. #LI-TW1 #LI-Remote It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]  PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.