Mirrai Careers
Resume BuilderCareer Test
InsightsPricing
Get Started Free
Jobs/(US) Sr. Customer Success Manager, Enterprise

(US) Sr. Customer Success Manager, Enterprise

pointclickcare

Remote, USA Remote Full-time$118k–$132k / year Posted today
Market rate. This role pays around the $156k median for similar USD roles (176 comparable postings in our corpus).
Apply on company site
Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required. PREFERRED QUALIFICATIONS * Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes. * Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration. * Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions. * Provide early warning and turnaround strategies that focus on customer health and churn mitigation.  Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts. MINIMUM QUALIFICATIONS * You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. * Experience in a customer-facing role within a Saas/tech company * Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers. * Proven track record of sustaining and growing relationships PREFERRED QUALIFICATIONS * Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. * Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success. * Proven proficiency in data analysis including interpreting and translating results. * Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight) At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $118,000 - $132,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

See how well you match this job

Upload your resume and we’ll score your fit for this role and 6 similar roles — then tailor your CV to it with AI. Free, no credit card.

Check your match

Similar jobs

  • Customer Success Manager

    august-health

    Remote
  • Strategic Customer Success Manager

    clarium

    Remote
  • Senior Customer Success Manager

    avante

    New York, NY$142k–$173k
  • Customer Success Manager, Enterprise

    hhaexchange

    New York City Metropolitan Area
  • Senior Customer Success Manager - New Verticals

    attentive

    United States
  • Senior Customer Success Manager

    appsflyer

    New York
Apply on company site

Want more roles like this? Browse fresh jobs or tailor your resume with AI.

Mirrai Careers

AI-powered career platform: build resumes, match jobs, and plan your career.

Product

  • All Tools
  • Resume Builder
  • Career Test
  • Pricing

Legal

  • Privacy Policy
  • Terms of Service
  • Fair Use Policy

Company

MIRRAI CHAT LTD (Company No. 16403306)

71-75 Shelton Street, Covent Garden

London, WC2H 9JQ, UNITED KINGDOM

[email protected]

© 2026 Mirrai Careers. All rights reserved.