Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.    The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.   We are seeking a Visual Retail Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. In addition, this role plays a key part in maintaining visual merchandising standards to ensure the store environment reflects Backcountry’s brand and creates an engaging shopping experience.  This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.   This position will report to the Retail Store Manager.  WHAT YOU GET TO DO EVERY DAY: Assist the Store Manager in opening and closing the store  Ensure the store is properly secured and alarm systems are functioning correctly  Manage cash and credit card transactions, and perform daily cash reconciliations  Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager  Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges  Maintain a clean, organized and attractive store appearance  Support visual merchandising standards by assisting with floor moves, display updates, and ensuring product presentation aligns with brand direction Assist in the execution of and ensure daily tasks are completed  Train and mentor new team members  Perform other duties as assigned by the Store Manager and Assistant Store Manager   WHAT YOU BRING TO THE ROLE: High school diploma or equivalent  Minimum of 2 years of experience in retail sales or customer service  Previous visual merchandising experience or strong eye for presentation is a plus Strong communication and interpersonal skills  Ability to manage multiple tasks and prioritize effectively  Ability to work in a fast-paced and dynamic environment   Must be able to work a flexible schedule, including evenings, weekends and holidays  Basic computer skills, and experience with Point-of-Sale systems is a plus   PHYSICAL REQUIREMENTS:  * Ability to communicate verbally and work cooperatively with associates and customers * Ability to remain standing for up to 5 hours at a time * Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor * Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor * Ability to lift and/or move merchandise weighing up to 50 lbs. * Ability to ascend/descend ladders to retrieve and/or move merchandise * Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work * Must have a flexible schedule, including availability for nights, weekends, and holidays * Regular and predictable attendance  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.  The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.   The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].