About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the role As Perk scales, implementation has become a critical lever in the business. Not a support function, but the engine that converts signed deals into live, value-generating customers. The foundation is there. Now we need the leadership to build it into something that scales. This is a seat on the Revenue Leadership Team, leading a function of roughly 35 FTEs, across our travel and spend modules with direct accountability for delivery performance, time-to-value, and onboarding economics. The short version: take a capable but early-stage team, bring operational rigour, build something that performs at scale, and use AI to fundamentally change how we deliver. What you'll be responsible for Delivery and performance You own implementation performance across all products and segments: delivery quality, project throughput, time-to-live, and CSAT. You're expected to move the numbers. Team and organisational leadership You'll lead a team across four sub-teams, developing the mid-management layer. You'll also shape how we work with implementation partners, defining ownership and raising the bar on quality standards. Making implementation leaner and more scalable The manual, bespoke work that slows delivery down needs replacing with standardised packages and repeatable delivery models. A clear bias toward structured over bespoke. Productising onboarding We want onboarding in the product, not bolted on as a services layer. You'll work with Product and Engineering to remove manual steps, define default configurations, and build system-driven setup flows. Technical integration ownership ERP, finance and HR integrations are the biggest source of complexity today. You'll own this area, simplify where you can, and influence the Product roadmap to reduce friction over time. Revenue and cross-functional alignment You'll work closely with Sales, Account Management, and RevOps. Implementation complexity comes up in sales cycles and there's a direct opportunity to affect win rates by making Perk easier to buy. You own that connection. What we're looking for * Proven SaaS implementation or onboarding leadership at scale, with a track record of developing large teams * Multi-product implementation experience across a portfolio, not just one product * Hands-on experience with technical integrations, particularly ERP or finance systems * Ability to flex across high velocity scalable standardised implementations as well as more complex * Measurable efficiency gains: reduced implementation time, standardised delivery models, clear before/after metrics * A track record of using automation or product-led approaches to reduce manual delivery work You need to be hands-on enough to design processes yourself, data-driven enough to build and trust a capacity model, and commercially sharp enough to treat implementation as a P&L lever. Comfortable influencing Product and Sales without direct authority over either, and energised by building rigour into a function that's still scaling. If you need a fully defined brief to do your best work, this probably isn't the right role. AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid