About BJAK We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient. We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region. We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI. Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission. Why This Role Matters • Turn the CEO’s vision into clear operational priorities. • Drive company-wide execution and accountability. • Oversee and optimize operations across multiple departments. • Identify bottlenecks, solve problems, and implement scalable systems. • Ensure every initiative moves the company closer to its goals. Key Responsibilities 1. Strategic Planning & Execution • Work with the CEO to define and track strategic goals, OKRs, and company initiatives. • Convert strategic plans into actionable operational roadmaps. • Identify process gaps, eliminate inefficiencies, and scale high-impact initiatives. • Ensure timely alignment and delivery across departments. 2. Operational Management • Oversee daily operations to ensure productivity and compliance. • Manage timelines, reporting, collections, and invoice issuance. • Establish standard operating procedures and monitor performance. • Drive execution discipline and consistency across teams. 3. Financial & Resource Management • Oversee billing, collections, and operational cost management. • Ensure timely and accurate documentation of financial activities. • Collaborate with Finance to manage budgets and optimize spending. • Provide regular performance and progress updates to senior management. 4. Executive Enablement • Prepare data, analysis, and recommendations for executive decision-making. • Prioritize and manage the CEO’s operational agenda and communication. • Draft professional materials for internal teams, partners, and board members. 5. Cross-Functional Leadership • Lead and structure leadership meetings, off-sites, and project reviews. • Work closely with department heads to resolve issues and maintain progress. • Strengthen collaboration between Finance, HR, Marketing, Operations, and Medical Affairs. 6. Reporting & Analysis • Track and report operational performance metrics. • Identify trends, issues, and opportunities for improvement. • Conduct client and stakeholder feedback sessions to enhance service quality. 7. Project Ownership • Lead strategic, cross-functional projects from start to completion. • Build and implement operational systems that support scaling. • Ensure projects are delivered on time and produce measurable outcomes. You Will Thrive Here If You… • Own your work and move fast to make things happen. • Stay adaptable when things change because they will. • Communicate clearly and stay calm when things get intense. • Think like a founder: proactive, hands-on, and focused on results. • Don’t watch the clock, you care about getting it done right. What You Bring • 5+ years in consulting, business operations, or strategy (startup or high-growth preferred). • Proven ability to lead complex, cross-departmental initiatives. • Strong analytical, problem-solving, and communication skills. • Experience working directly with senior executives. • Deep understanding of operations, finance, and execution strategy. • Sound judgment, discretion, and reliability in high-stakes work. • Bonus: Experience in fintech, digital platforms, or founder-led companies. Why Join Us • Competitive, performance-based compensation. • Direct involvement in company strategy and execution. • Opportunity to shape high-impact, cross-functional initiatives. • Career progression toward GM, COO, or other senior roles. • A culture built on speed, ownership, and accountability. • Flat structure — no politics, just results.