Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.   * As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency. * As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica.  * By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care. * This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity. * This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.  What will you do?  Patient Care Navigation:  * Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.  * Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.  * Keep families informed about wait times for services.  Scheduling Optimization:  * Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.  * Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.  * Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.  Communication and Collaboration:  * Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.  * Collaborate closely with clinical leadership to ensure timely case assignment and management.  * Address client inquiries and requests promptly, maintaining high standards of service.  Technology Utilization and Best Practices:  * Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.  * Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.  * Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.  We’d love to hear from you if:  * You bring 4+ years’ scheduling experience in ABA services or related field.  * You bring 2+ years in client services related role.  * You have strong problem-solving skills.  Your Compensation and Benefits: * $2,000 continuing education stipend. * Receive competitive compensation, $26.49/hr to $33.11/hr depending on experience. * 401k matching. * PTO and continuing education/wellness days. * Paid holidays. * Health, vision, dental, and pet insurance. * Referral bonuses. EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3NkEi7S      #LI-NF1 #LI-Onsite