Mirrai Careers

Account Manager KENYA (Mombasa) - ING506

ingotbrokers

Full-time Posted today
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At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success. Here’s what that means for YOU: * You’ll excel at what you do because you’re in a role that aligns with your skills and passions * You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it * We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission. If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you. Purpose of Role/Summary: The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment. Main Activities and Responsibilities: * Educate clients about INGOT Brokers’ account types, services, offers, and financial instruments * Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity * Close qualified leads through outbound phone calls using effective sales techniques * Promote new features, new promotions, and updates to existing clients to boost retention and loyalty * Track and meet individual KPIs and performance goals * Collaborate with internal departments to ensure smooth onboarding and client experience * Perform other duties relevant to the scope of the role, as assigned * Any other duties relevant to the role Required Skills & Experience: * 1+ year of experience in the financial industry OR * 2+ years of experience in telesales or a sales-related role. * Proficiency in English * Excellent communication and interpersonal skills * Strong sales and deal-closing ability * Client-focused approach with high problem-solving capabilities * Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage * Comfortable with email, Excel, and using online platforms for communication and reporting * Effective time management and organizational skills * Creative thinking and a positive attitude * Goal-oriented and self-motivated * High energy and resilience under pressure * Professionalism and accountability * Team player with a collaborative attitude Further Info: * Working hours are 09:00 – 18:00 Monday to Friday * The role is in  MOMBASA, Kenya * Friendly and fun working environment * Paid annual leave entitlement * A competitive compensation package which includes great benefits
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