Mirrai Careers

Account Operations Associate

Company hidden

Mexico Remote Full-time Posted 2w ago
WHAT YOU'LL DO * Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers * Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution * Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur * Collaborate with Customer Success Managers on maintaining high NPS scores for our brands * Work closely with the Customer…

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