ACCOUNT SERVICES SPECIALIST - JOB DESCRIPTION WHAT YOU’LL DO * Provide top-notch customer support through phone, email, or in-person interactions, responding promptly to client inquiries and resolving issues promptly and professionally. * Utilize systems to efficiently manage client accounts, enter/edit client orders, and provide reporting and data to clients and Senior Account Service Reps. * Perform data entry tasks accurately and efficiently, ensuring data integrity and compliance with company standards. * Communicate effectively with clients and colleagues to ensure seamless service delivery. * Maintain a thorough understanding of our products and services to provide informed client support and recommendations. * Collaborate with the team to identify opportunities to improve client satisfaction and increase sales. * Travel 2 to 5 weeks a year for trade shows. WHO WE ARE WHAT DO WE DO? Since 1979, we partner with customers to meet their retail store fixture needs, elevating their retail space with top-tier shelving solutions. WHY CUSTOMERS CHOOSE US? Advance Displays is the largest stocking Lozier Certified Provider. The Lozier line of display shelving is a beacon of quality and flexibility that stands as the pinnacle in the retail industry. Our proprietary design tools make it easy for customers build an inviting, well-ordered space. OUR 3 UNIQUES 1. Largest inventory to provide what you need – NOW! 2. For 50 years, our experience has become our customers’ expertise. 3. Delivering quality fixtures on-time, accurate and damage free. WHAT MAKES AD UNIQUE? EMPLOYEE VALUE PROPOSITION Advance Displays delivers more than just products. We are a value-add company providing a superior customer experience through innovative solutions and teamwork. We are a team committed to clean, safe, timely and reliable work that exceeds expectations. Here, your ideas, contributions, and responsiveness matter. When you join Advance Displays, you join a team that cares about you and your success. Together, we’ll deliver an excellent experience for our customers. The ADVANCE Way * A Trade Partner You Can Trust * Dedicated and Experienced Account Service Reps * On-Time and Accurate Delivery * No Order Minimums * Largest Inventory * Fastest Delivery * Exceptional Customer Service WHO YOU ARE * You are friendly, outgoing and build easy relationships with people. * You have experience working with store fixtures in a retail environment or similar field. * You are a self-starter not looking to be another number working in a huge corporation. QUALIFICATIONS Must Haves * Excellent communication and interpersonal skills. * Strong phone etiquette and customer service skills. * Ability to work accurately and efficiently with computerized systems. * Proficiency in typing and computerized systems. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong organizational and time management skills. * Ability to multitask Preferred * Previous experience with Fishbowl or similar Inventory management software. * Basic knowledge of Microsoft Excel You live our values, which are: People First We’re more interested in building people than profit. Your contributions are visible – your time here matters – let’s advance together. * This is a place to build people—not just orders. * We invest in people who invest in their work. * Our facilities and operations are clean, organized, and intentionally designed to improve your life/work harmony. Commitment to Excellence Our products and actions reflect our commitment to quality, accuracy, and reliability. * Excellence isn’t optional—it’s who we are. * Cleaning is a practice, not a project. * Service should be equal to the quality of the product. * Here, your attention to detail is our competitive advantage. * Whether it’s a team member or a customer, we’re responsive, responsible, and ready to help. Teamwork & Accountability We own our actions, support one another, and hold each other to the highest standards. It’s how we win. * No one builds anything great alone. We succeed when we support each other. * Teamwork divides the work and multiplies our success. * We do what we say and take responsibility every step of the way. * Expect excellence from yourself and your team members. Don’t settle. Innovative Solutions Good ideas can come from anyone, at any level. Identify opportunities to improve and seek solutions. * Make it easy. For our team members. For our customers. * Got an idea to solve a problem or improve a process? Share it. * Stay humble and curious to constantly improve.

Account Services Specialist

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