Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title Admissions Specialist – Clinical Intake & Patient Coordination Location Remote (U.S.-Based) Time Zone US Time Zones (EST–PST) Reports To Admissions Director Role Overview We are seeking a sharp, composed, and highly structured Admissions Specialist to serve as the first point of contact for incoming referrals and patient inquiries. This is a full-time, high-volume role that demands the ability to assess each call quickly, gather the right information, and guide every interaction toward a clear, defined outcome. The ideal candidate thinks on their feet, stays calm under pressure, and brings a direct yet empathetic communication style to every conversation. Experience in the recovery, addiction treatment, or behavioral health space is a significant advantage. You understand what it means to speak to someone in crisis — or to a hospital discharge planner trying to place a patient — and you know how to meet both with equal clarity and professionalism. Key Responsibilities Inbound Call Management * Serve as the primary point of contact for all inbound calls from hospitals, referral partners, families, and individuals * Lead every conversation with a calm, structured approach and clear communication * Ask targeted, relevant questions to assess the situation quickly and accurately * Communicate program scope, eligibility, and limitations with honesty and confidence Screening & Intake * Conduct thorough eligibility screenings based on established program criteria * Gather required information including medical history, functional status, insurance details, and discharge context * Identify gaps, inconsistencies, or red flags in referral information * Deliver clear determinations: appropriate for placement, not appropriate, or requires additional information Referral Coordination * Accurately document all referrals and intake activity in EHR systems, tracking tools, and spreadsheets * Maintain real-time visibility into all referral statuses and ensure nothing falls through the cracks * Follow up proactively on pending items and coordinate next steps including assessments and internal reviews Process Execution & Problem-Solving * Follow defined intake workflows and documentation standards where established * Exercise sound judgment and creative thinking in situations that fall outside standard processes * Escalate complex or unclear cases to appropriate team members without delay * Think outside the box when patients or referral sources ask unexpected or non-standard questions * Identify recurring gaps or process issues and flag them proactively to improve overall operations External Guidance & Redirection * Provide clear, honest direction when a caller's needs fall outside program scope * Redirect callers to relevant external resources when appropriate * Maintain a respectful, composed tone in emotionally charged or high-pressure interactions * Avoid overpromising or creating false expectations at all times Required Qualifications * Prior experience in an admissions, intake, patient coordination, or case management role * Strong ability to think on your feet and respond to unpredictable, high-pressure situations with calm and clarity * Excellent verbal communication skills — clear, direct, and professional in all interactions * Experience working with EHR platforms, CRM systems, or referral tracking tools * Demonstrated ability to manage high call volumes while maintaining accuracy and professionalism * Must have prior remote work experience and be proficient with remote collaboration tools such as Slack, Zoom, Google Workspace, or similar * Must have experience working with U.S.-based organizations — applications without this background will not be considered Preferred Qualifications * Background in recovery, addiction treatment, behavioral health, or a closely related field — this is a strong plus * Familiarity with clinical language, treatment levels of care, and insurance verification processes * Experience handling emotionally sensitive conversations with individuals and families in crisis * Demonstrated initiative and self-direction — able to work independently and take ownership of outcomes Tools & Technology * EHR / patient management systems * Referral tracking tools and spreadsheets * Google Workspace * Slack, Zoom, and other remote collaboration tools Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.