Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title New Patient Admissions Coordinator – Medical Practice Location Remote (U.S.-Based) Time Zone US Time Zones (EST–PST) Reports To Admissions Director Role Overview We are looking for a proactive, detail-oriented New Patient Admissions Coordinator to manage the full inbound patient journey — from the first phone call to confirmed intake. This is a fast-paced, communication-heavy role where the ability to quickly assess a caller's needs, navigate uncertainty, and move every conversation toward a clear next step is essential. You are not reading from a script. You are thinking critically, asking the right questions, and ensuring that every patient, family member, or referral partner ends the call with a defined outcome and a clear understanding of what happens next. If you come from a recovery, addiction, or behavioral health background, that experience is a significant advantage in this role. Key Responsibilities New Patient Intake & Call Management * Handle all inbound calls from prospective patients, family members, and referring providers * Conduct structured, focused intake conversations that quickly establish the patient's needs and eligibility * Ask precise follow-up questions to gather the clinical, insurance, and logistical information required to move forward * End every call with a defined outcome: scheduled, not eligible, or pending additional information — nothing left ambiguous Eligibility & Screening * Screen new patients against program or practice criteria to determine fit * Identify missing information, documentation gaps, or inconsistencies early and address them directly * Communicate eligibility decisions clearly and without ambiguity — set honest expectations from the first interaction Coordination & Documentation * Schedule consultations, assessments, and next-step appointments with accuracy and efficiency * Enter and maintain complete, accurate patient records in the EHR and intake tracking systems * Coordinate with internal clinical and administrative teams to ensure smooth patient transitions * Follow up on incomplete referrals, outstanding documentation, or pending decisions without being prompted Patient Experience & Communication * Engage patients and families with clarity, warmth, and professionalism — especially in high-stress situations * Provide honest, direct information about the practice, services, and what to expect — avoid overpromising * Think creatively when patients ask unexpected questions or present non-standard situations * Redirect callers who are not a fit to appropriate resources while maintaining a respectful, supportive tone Process & Systems * Operate within defined intake workflows and documentation standards * Use sound judgment to navigate situations that fall outside established protocols * Proactively flag recurring issues, process gaps, or systemic inefficiencies to leadership * Bring initiative and ownership to your work — identify what needs to happen and make it happen Required Qualifications * Prior experience in new patient coordination, medical admissions, intake coordination, or a closely related role * Strong critical thinking skills — able to assess situations quickly, problem-solve, and adapt without constant direction * Excellent spoken and written English — clear, direct, and professional in all patient-facing communications * Experience using EHR or patient management platforms * Proven ability to manage high call volumes with accuracy and composure * Must have prior remote work experience and be fluent with tools such as Slack, Zoom, Google Workspace, or similar * Must have experience working with U.S.-based companies — applications without this background will not be considered Preferred Qualifications * Background in recovery, addiction treatment, behavioral health, or mental health services — strongly preferred * Experience navigating insurance verification, prior authorizations, or benefits coordination * Familiarity with clinical terminology and levels of care across behavioral or medical health settings * Demonstrated initiative: a track record of identifying problems, owning outcomes, and improving processes without being asked Tools & Technology * EHR / patient management system * Intake and referral tracking tools * Google Workspace * Slack, Zoom, and other remote collaboration platforms Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.               We connect top talent with vetted employers, competitive pay, and real growth opportunities.