Mirrai Careers

Agent Strategist - SF

Vapi

San Francisco Remote Full-time$130k–$160k / year Posted 30+ days ago
Market rate. This role pays around the $175k median for similar USD roles (48 comparable postings in our corpus).
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Vapi (/ˈVɑːpi/): * Voice AI that resolves, not transfers * Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life * Trusted by 1 million developers building the future of voice agents * Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised * Try talking to Vapi now! WHY WE’RE HIRING THIS ROLE: * As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value. * Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes. * This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention. WHAT YOU’LL DO: * 30 Day: * Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders. * Deeply understand each customer’s deployment architecture, use cases, and success criteria. * Audit current health metrics, renewal timelines, usage patterns, and engagement cadence. * Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities. * 60 Day: * Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering. * Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals. * Begin identifying renewal risks and expansion signals across your portfolio. * Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting. * 90 Day: * Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy. * Surface qualified expansion opportunities supported by usage data and deployment success metrics. * Enforce service tier boundaries and protect the integrity of the engagement model. * Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales. WHO YOU ARE: * 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company. * Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations. * Strong stakeholder management skills with the ability to engage VP and C-level executives. * Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code. * Experienced in renewal and expansion motions and comfortable building commercial narratives. * Highly organized with strong CRM hygiene, documentation habits, and follow-through. * Comfortable operating in ambiguity and helping build process in a high-growth environment. * Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products. WHY VAPI: * Generational impact: Build the human interface for every business * Ownership culture: 70% of the company are previous founders * Kind team: The founders, Jordan and Nikhil, are Canadians * Tier-1 Investors: YC, KP seed, Bessemer Series A WHAT WE OFFER: * Real stake: We offer a competitive salary and excellent equity ownership * Comprehensive health coverage: medical, dental, and vision plans * Team love: We love hanging out, and we do quarterly off-sites * Flexible time off: take what you need * More: catered meals, transportation, gym, and a $10k annual L&D budget

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