CAPCO POLAND We are looking for a Poland-based candidate. This is hybrid role 1-2 times from Kraków office per month.  At Capco Poland, we're not just another consultancy – we're the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we help clients tackle complex challenges across banking, payments, capital markets, wealth, and asset management. ROLE OVERVIEW We are seeking an experienced AI Agent Engineer (Power Platform & Copilot Studio) to join our growing team and support the development of AI-driven automation solutions across enterprise business processes. This role requires strong hands-on experience with Microsoft Power Platform, particularly Copilot Studio, alongside a solid understanding of Generative AI concepts and conversational AI development. You will be responsible for designing, developing, and deploying intelligent AI agents that improve operational efficiency, enhance user experiences, and drive business value. Working in an Agile environment, you will collaborate closely with business stakeholders, product owners, and technology teams to deliver scalable, secure, and high-quality AI solutions aligned with best practices and governance standards. KEY RESPONSIBILITIES AI AGENT DEVELOPMENT * Design, develop, and deploy AI agents and automation solutions to support business process optimization. * Build and maintain conversational AI solutions using Microsoft Copilot Studio and the wider Power Platform ecosystem. * Design effective conversational flows and user experiences. * Integrate AI solutions with enterprise applications, APIs, and business processes. * Implement monitoring, analytics, and continuous improvements to enhance solution performance and adoption. SOLUTION DELIVERY * Collaborate with business and technology stakeholders to gather requirements and define solution designs. * Translate business needs into scalable and maintainable AI-powered solutions. * Ensure solutions follow software development best practices, including documentation, testing, and code quality standards. * Support deployment, maintenance, and enhancement of existing solutions. GOVERNANCE & INNOVATION * Ensure compliance with security, privacy, and governance requirements. * Promote responsible AI practices, including transparency, explainability, and ethical AI principles. * Stay up to date with emerging AI technologies and recommend innovative approaches and tools. * Contribute to technical standards, best practices, and knowledge sharing across teams. KEY REQUIREMENTS TECHNICAL SKILLS * Proven experience developing and deploying AI agents, chatbots, virtual assistants, or conversational AI solutions. * Strong hands-on experience with Microsoft Copilot Studio and Microsoft Power Platform (Power Apps, Power Automate, Power BI). * Strong understanding of Generative AI concepts, including RAG (Retrieval-Augmented Generation), prompt engineering, and LLM-based solutions. * Experience integrating AI solutions with enterprise systems, APIs, and cloud services. * Familiarity with Microsoft Azure and related AI services. * Understanding of secure development practices, testing approaches, and performance monitoring. * Experience implementing analytics and monitoring for AI-driven solutions. * Knowledge of programming languages such as Python, C#, or JavaScript is an advantage. * Experience working in Agile environments and using tools such as Jira or Azure DevOps. PROFESSIONAL SKILLS * Proven experience in a similar AI Engineering, Automation, or Power Platform development role. * Strong problem-solving and analytical skills. * Ability to communicate complex technical concepts to both technical and non-technical audiences. * Excellent stakeholder management and collaboration skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. * Strong written and verbal communication skills in English. NICE TO HAVE * Experience within banking, financial services, or regulated environments. * Knowledge of Responsible AI frameworks and governance practices. * Microsoft certifications related to Power Platform, Azure AI, or Copilot Studio. WHAT WE OFFER We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. RECRUITMENT PROCESS * HR Interview with Recruiter * Technical Interview with Hiring Manager * Client Interview * Feedback and Offer Joining Capco means joining an organization that is committed to an inclusive working environment where you're encouraged to #BeYourselfAtWork. #LI-HYBRID