ABOUT ARTERA Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. ABOUT THE OPPORTUNITY Artera is hiring an AI Builder to build the agentic systems that deliver exceptional patient experiences for our customers — scheduling, referral coordination, medication refills, billing, payment estimation and more. You'll be a fully contributing builder inside a customer-facing squad bringing AI-native fluency in delivering end-to-end on your customers’ needs — owning initiatives from customer discovery through production operation, onboarding new customers onto what you build, and shipping enhancements that keep pace with the technical possibilities for a named subset of our provider customers. Your creativity should be boundless, your desire to deliver world class solutions unmatched, and your initiative and accountability to those outcomes as a new bar for our customers they themselves aspire to. At this level, you'll own customer outcomes independently with moderate supervision, bringing the curiosity of a product manager, the discipline of a project manager, and the agentic fluency of an engineer to your work. You'll develop real subject-matter expertise and long term relationships with senior healthcare executives, and internally teach and support newer builders and experiment and advocate for novel agentic techniques that make every Artera customer even more successful. RESPONSIBILITIES Ownership: Own end-to-end delivery and realized outcomes for named customers. Represent Artera credibly in customer conversations, and raise the bar on the customer solutions the squad ships. Strategy: Identify customer pain and create a roadmap for solving their problems. Program Management: Align stakeholders, connect necessary data pipelines, and manage fast and painless onboarding onto our solutions. Agentic Development: Build novel solutions for named customers; translate their operational reality into technical solutions that you yourself architect and code with our internal agentic systems. Continuous Improvement: Instrument, monitor, and improve the reliability of what you ship; create enhancements based on what production actually tells you; participate in on-call where applicable. AI-native: your work across all dimensions will be inherently reliant on AI-native tools primarily using the CLI; which means you will own a greater breadth and volume of responsibility than a typical technologist. Domain Expertise: Develop and maintain subject-matter expertise in your customer segments (e.g. primary care, community health, orthopedics) and integration surface (e.g., scheduling, referrals, patient messaging, EHR/CCaaS). Mentorship: Mentor and onboard newer builders; review their work with a mindset for raising the bar on agentic techniques and customer orientation. Leadership: Contribute to squad-level prioritization and planning in partnership with the Head of Segment. REQUIREMENTS 2 - 5 years of professional software engineering, data science, machine learning, product management, product design, or technical project management experience, or equivalent demonstrated output. Demonstrated AI-native fluency with measurable leverage — ability to produce output on par with multiple traditional engineers using AI-native tools (e.g., Claude Code in the terminal) as the primary working environment; ability to learn new technology quickly Track record of shipping solutions end-to-end that ran reliably in production, including the enhancements that followed. Ability to work directly and productively with customers — onboarding them, owning the relationship, and translating customer conversations into technical decisions. Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes and sequences work, communicates status, and lands the work. Written and verbal communication sufficient to present complicated concepts to teammates, managers, and customers with the appropriate level of detail. Demonstrated ability to teach and support less senior teammates, and to raise the bar on the solutions the squad delivers to customers. BONUS Prior experience in healthcare technology, digital health, or patient-facing products. Hands-on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations. Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in builds. Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call center / CCaaS integrations. Experience writing evals and quality benchmarks for LLM-driven systems. This role supports a federal-facing product and is considered essential to secure operations. Candidates must meet eligibility for a government background check and comply with organizational security policies and federal data protection standards. The position includes responsibilities related to secure access, incident response, and operational continuity. Ongoing training and adherence to compliance requirements will be required. OUR APPROACH TO WORK LOCATION At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one. That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams: * Santa Barbara, CA (Our HQ) * Seattle, WA * Kansas City, KS/MO Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process. Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person. WORKING AT ARTERA Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development resources, employee development funds Generous time off - Company holidays, Winter & Summer break, and flexible time off Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status. * Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice. * Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected]. DATA PRIVACY Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. SECURITY REQUIREMENTS All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

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