AI Platform & Agents Support Lead

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Sathorn, Bangkok, Thailand Posted 30+ days ago

Key Responsibilities: * Primary Coverage Window: Tuesday to Saturday 7:00 AM - 4:00 PM ICT (Thailand Time). * On-call and weekend (Sunday or Monday) standby support are mandatory for this position. AI Platform Operational Support: * Provide Level 2 and Level 3 support for enterprise AI platforms. * Support AI services leveraging Azure AI, AWS Bedrock, AgentCore, orchestration frameworks, APIs, and data pipelines. * Monitor availability, reliability, performance, latency, capacity, and operational costs (FinOps). * Manage incidents, service requests, and problem records through Jira and…

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