AI Support Engineer - San Francisco

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San Francisco Full-time$180k–$260k / year Posted 30+ days ago

Market rate. This role pays around the $180k median for similar USD roles (715 comparable postings in our corpus).

Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: * Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing…

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