WHY JOIN EXADEL We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. ABOUT THE CLIENT A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base. WHAT YOU’LL DO * Plan, develop, and execute technical support activities for users and database infrastructure maintenance services, both remotely and on-site * Provide guidance and support to users by registering, analyzing, diagnosing, and resolving database-related requests * Troubleshoot database issues and support migrations, service implementations, and technology transfers * Perform preventive and corrective maintenance to ensure database reliability and performance * Monitor database performance, capacity, and availability to proactively identify and resolve issues * Administer and configure database management systems while adhering to security best practices * Ensure compliance with SLA requirements related to response times, escalations, and downtime communications * Maintain and update technical documentation to support long-term database sustainability and operational excellence * Collaborate with infrastructure, application, and support teams to ensure seamless database operations WHAT YOU BRING * Experience supporting and administering databases in Production, Testing, and Development environments * Hands-on experience with: * SQL Server (Required) * Oracle (Required) * Understanding of database administration fundamentals, including configuration, monitoring, and maintenance * Experience administering backup and storage solutions * Knowledge of database security concepts, backup and recovery processes, and performance monitoring * Strong problem-solving skills and ability to prioritize tasks in a dynamic support environment * Excellent communication, collaboration, and organizational skills * Ability to work independently while maintaining a strong customer-service mindset NICE TO HAVE * Experience with MySQL, PostgreSQL, or MongoDB * Experience working with cloud environments, preferably AWS * Knowledge of scripting languages such as Shell, PowerShell, or Unix scripting * SQL Server and/or Oracle certifications * English and/or Spanish language skills * Exposure to financial services or enterprise-scale environments ENGLISH LEVEL Intermediate   Location: Hybrid (São Paulo, Brazil) Work Schedule: Night Shift (10:00 PM – 10:00 AM) Rotation: 12x36 Schedule    LEGAL & HIRING INFORMATION * Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more * Reasonable accommodations are available to enable individuals with disabilities to perform essential functions * Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs YOUR BENEFITS AT EXADEL Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. * International projects * In-office, hybrid, or remote flexibility * Medical healthcare * Recognition program * Ongoing learning & reimbursement  * Well-being program * Team events & local benefits  * Sports compensation  * Referral bonuses  * Top-tier equipment provision EXADEL CULTURE We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.