Mirrai Careers

Associate, Strategy & Operations, Merchant Onboarding & Experience

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United States - Remote Remote$75k–$110k / year (est.) Posted yesterday
Key Responsibilities * Process Visibility & SLA Tracking: Build dashboards to monitor true onboarding timelines, identify delays, and surface insights to inform process and tooling improvements. * Root Causing Blocked Cases: Develop a shared tracker for blocked cases, analyze trends, and work with cross-functional partners to resolve issues and implement sustainable fixes. * Integrations Enablement: Design and refine onboarding workflows for new integration types (e.g., Shopify), and establish scalable processes as SMB Retail expands in 2026. * Product & Tooling Guidance: Translate…

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