About AECC With a global footprint that spans 15 countries, AECC is an education and migration agency making waves internationally. AECC is a leading player in the international student counselling and student placement arena, where we support students to successfully apply to our university and college partners. Established in 2008 and headquartered in Melbourne, Australia, AECC has a positive global reputation for quality and ethical student counselling with: * 750+ partner universities and colleges around the world (Australia, Canada, United Kingdom, United States) * 850+ global workforce * 44 offices across 15 countries * 55,000+ students enrolled since inception   What Does This Opportunity Mean for You * Management of all customer-related activities, handling employees’ immediate grievances and taking accountability of the branch and its functions. * Lead, motivate and improve the performance of the branch management team and ensure the achievement of goals and targets. * Maintain, manage, and monitor all customer-related operational issues. * Develop and execute branch sales strategies to maximize revenues. * Ensure coordination between sales, marketing, accounts, and administrative departments. * Continual assessment, development, and implementation of areas of improvement within the team, with our service levels and with processes in consultation with the management.   Skills and Attributes Required * A Master of Business Administration Degree from a Top University School Overseas will be advantageous * 3-5 years of experience working in an Operational or Customer Experience role with a strong focus on the International Education industry, A-Class Bank, or renowned insurance companies. * Excellent communication skills - written, verbal, interpersonal * Demonstrated team player * Experience in using Customer Relationship Management platforms