Business Analyst (AI / Chatbots)

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Full-time Posted 30+ days ago

The role involves close collaboration with business stakeholders, development teams, and financial institutions to ensure the chatbot delivers accurate, relevant, and high-quality user experiences while meeting regulatory requirements. Responsibilities * Gather, analyze, and document business requirements for the AI-powered FAQ chatbot. * Create and maintain business requirement documents, use cases, and user stories. * Coordinate with internal stakeholders and banking clients to ensure the availability, accuracy, and consistency of chatbot content managed through the CMS. * Monitor…

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