The Business Systems Development Manager is a “player-coach” leader responsible for the delivery and technical direction of the Business Systems Development team — approximately eight developers based across the U.S., Canada, and Asia. This role combines hands-on technical contribution across Salesforce development, MuleSoft integration development, and database administration with day-to-day people leadership, mentoring, and delivery management. The team’s current strength is in Salesforce and NetSuite development; this leader will build on that foundation while growing the team’s capabilities in integration development, data platform engineering, and general database administration. The ideal candidate is both a strong individual technical contributor and an experienced people manager who can set technical standards, develop talent, and partner with business stakeholders to deliver reliable, scalable business systems. RESPONSIBILITIES: Serve as a hands-on technical contributor and player-coach — personally developing and reviewing code across Salesforce (Apex, Lightning Web Components, Flow) and MuleSoft integrations and providing DBA-level guidance and support as needed Set technical direction and best practices for Salesforce and NetSuite development, MuleSoft integration architecture, Databricks/data platform work, and database administration Own the team’s roadmap for building new capabilities in ETL, Data Platforms, and DBA disciplines, including training, hiring, and process development to grow these skillsets across the team Lead, mentor, and manage a distributed team of approximately eight business systems developers across the U.S., Canada, and Asia, including hiring, performance management, career development, and day-to-day workload prioritization Partner with business stakeholders and technology leadership to translate business requirements into scalable technical solutions across Salesforce, NetSuite, MuleSoft, and the broader data platform Provide database administration oversight, including performance tuning, security, backup/recovery, and data governance across production databases Identify opportunities for automation and process improvement across business systems to increase reliability and reduce manual effort REQUIREMENTS: Proven hands-on experience as a Salesforce developer (Apex, Lightning Web Components, Visualforce, Flow, SOQL/SOSL), including custom development and complex integrations Hands-on database administration skills (schema design, performance tuning, security, backup/recovery) across relational databases; Databricks or other modern data platform experience strongly preferred Proven hands-on experience with modern code generation tools such as Cursor, Github CoPilot, VsCode, or equivalent 3+ years of experience leading, managing, or mentoring a team of developers, ideally in a “player-coach” capacity You will have development/story work on your personal plate of work NICE TO HAVE: * NetSuite development/administration experience preferred * Hands-on MuleSoft development experience (Anypoint Platform, DataWeave, API-led connectivity), or strong readiness to lead a team building this capability * Experience managing distributed, global teams across multiple time zones * Strong understanding of API integration patterns, ETL/data pipelines, and enterprise system architecture * Strong understanding of data governance, security, and compliance standards * Excellent problem-solving skills with the ability to troubleshoot complex, cross-system issues, particularly in a sales system context * Strong project management skills; Agile/Scrum experience preferred * Relevant certifications preferred (e.g., Salesforce Platform Developer I/II, MuleSoft Certified * Developer, or database/cloud data certifications) * Excellent communication skills, with the ability to translate technical concepts for business stakeholders and represent the team to senior leadership

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