Mirrai Careers

CapNOW Coverage Coordinator [Internal Only]

Ally Logistics

Grand Rapids, Michigan, United States Full-time Posted 11d ago
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CapNOW Coverage Coordinator [INTERNAL CANDIDATES ONLY] Department: Pricing / Truckload Schedule: Monday-Friday, [0700-1600; 0800-1700; 0900-1800] Eastern Standard Time SUMMARY OF POSITION: The role’s primary focus is ensuring the coverage of API freight, while serving as a central link between our carrier network and internal teams. * Full-Cycle Load Coverage: Post, book, and ensure 100% coverage and compliance to operational standards for all API customer freight * Strategic Sourcing: Manage inbound quote traffic from individual DAT postings and other carrier quote procurement tools to maximize margin * Proactive Issue Management: Handle carrier escalations, surface loads with low interest, and communicate effectively to adjust pricing strategy and offer rates OPERATIONAL STANDARDS * Load Management: Monitor shipment statuses, ensure driver information is assigned prior to appointment times, and collect necessary documentation (POD, BOL) for prompt invoicing * Process Optimization: Follow established booking protocols and continuously seek improvements to streamline account operations and service delivery * Leverage Logistics Tech: Utilize software including Fleetworks, Parade, Convoy, DAT, and Truckstop to gather bids, analyze real-time market data, and optimize data collection * Feedback Loop: Communicate real-time market feedback and rate suggestions to pricing, tech, and customer teams to ensure competitive and efficient coverage CapNOW TEAM GOALS * All loads have suggested carrier rates 48 hours before ship date, and are updated throughout the load coverage cycle based on market intelligence and live feedback from carriers * Maximize margin and mitigate losses through proactive communication with customer teams, pricing, and CapNOW developers * Continuously improve our pricing algorithm, software, and strategy to become the premier spot API carrier in the industry – perpetual beta COMPENSATION: * Base Salary + Commission

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