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Chevrolet Service Advisor

Celebration Chevrolet

Aurora, Colorado, United States Full-time Posted 30+ days ago
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Job Title: Service Advisor Company: Celebration Chevrolet Location: 2001 South Havana Street, Aurora, Colorado 80014 Employment Type: Full-Time About Us: At Celebration Chevrolet, we’re dedicated to providing top-notch customer service and automotive care. We’re looking for an outstanding Service Advisor who is committed to excellence and ready to take their career to the next level. Job Summary: As an Exceptional Service Advisor, you will be the main point of contact for our service customers. Your role is to ensure every customer has a great experience, from scheduling appointments to explaining repairs and services. Responsibilities: • Maintain proactive and timely communications with clients and team members. • Prepare for client service with a pre-write process to document client needs in advance of their arrival. • Present service recommendations and service menu mileage offerings to 100% of qualified clients. • Fully utilize digital systems for efficiency and accuracy. • Achieve a world-class customer experience with a customer satisfaction score greater than 90%. • Generate sales of more than 2.25 hours per repair order to meet client needs. • Be an outstanding team member and provide excellent client service. Requirements: • Experience as a Service Advisor in the automotive industry. • Strong understanding of automotive systems and enjoy working around automobiles and great people. • Excellent communication, customer service, and selling skills with a strong understanding of automotive systems. • Ability to manage multiple tasks in a fast-paced environment. • Proficiency with computer software for scheduling and record-keeping. • Valid driver’s license with a clean driving record. • Must be a non-drug user. We conduct hair follicle drug tests and maintain a drug-free workplace. Compensation: • Paid 5 percent of service labor gross and parts gross on tickets written. • Responsible for not having excessive discounting or policy expenses. Benefits: • Work for a Bozarth-owned dealership with a 56-bay shop. • Enjoy a newly remodeled, climate-controlled service reception area with dedicated advisor workspaces. • Utilize a 12-car inside customer service vehicle reception area for vehicle walk-arounds. • We offer full medical, dental, and vision coverage—including 100% paid preventive care, flexible PPO options, and free virtual care through Amaze Health. Our plans include access to a Health Savings Account (HSA), mental health support, and lifestyle discounts through BenefitHub. It’s a benefits package designed to protect your health, your family, and your future. •401(k) retirement plan with company match. • Paid time off and holidays. • Ongoing training and development. • Employee discounts on vehicles, parts, and services. How to Apply: If you’re ready to be an exceptional Service Advisor and join a winning team, please apply through our Indeed job posting or bozarthaurora.bamboohr.com/careers. Join Celebration Chevrolet and take your career to the next level

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