We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. RESPONSIBILITIES: * Support our clients at all levels. * Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls. * Assist clients with the KYC procedure. * Provide a tour around the trading platform. * Build client trust and satisfaction through professional support and training. * Be keenly aware of the competitive landscape and understand financial markets. * Collect clients’ feedback and analyze how clients’ experience can be improved. * Keep open communication between the departments to resolve any issues REQUIREMENTS: * Proficiency in English & Chinese - C1+ level. * Advanced interpersonal and communication skills. * Ability to listen to clients and your team’s needs and find solutions. * Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote). * Excellent communication skills, both verbal and written. What you will get in return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.