Collections Agent

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Santo Domingo Remote Full-time Posted 7d ago
ROLE SUMMARY We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations. KEY RESPONSIBILITIES * Make and receive calls, texts, and emails with past-due customers. * Negotiate payment arrangements and process payments according to policy. * Explain balances, payments, fees, and payoff amounts clearly. * Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements. * Obtain…

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