Concierge Manager

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Sofia, Bulgaria Posted 30+ days ago

DUTIES & RESPONSIBILITIES: * Lead and manage a concierge team, ensuring consistent, high-quality service delivery across all requests and regions. * Manage the team’s performance, by providing coaching and training, and foster a high-performance culture. * Act as the point of escalation for high-priority or complex client requests, solving issues swiftly and professionally. * Coordinate workflow and task distribution, ensuring all client needs are met promptly and thoroughly. * Oversee quality assurance to maintain consistency in tone of voice, discretion, and internal standards in…

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