At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. POSITION SUMMARY: Provide essential administrative, operational, and analytical support across the contract lifecycle by ensuring that all agreements are thoroughly reviewed for accuracy, completeness, and compliance prior to submission for approval and execution. This role is responsible for the precise entry, maintenance, tracking, and analysis of contractual data within the contract lifecycle management (CLM) software and customer relationship management (CRM) platform, as well as for supporting validation, reporting, and structured analysis of contractual terms across existing agreements. The position plays a key role in maintaining data integrity, enhancing visibility into contractual obligations, and ensuring alignment with organizational policies and Legal Department standards. The successful candidate will be intellectually curious, detail oriented, disciplined, and collaborative, with a demonstrated ability to work independently, manage competing priorities, and deliver accurate results in a fast-paced, high-volume environment. A proactive mindset, strong analytical capabilities, comfort with technology, AI fluency, and a commitment to continuous improvement are essential to driving accuracy, accountability, and measurable results. The ideal candidate is a quick learner who is motivated to understand the business, improve processes, leverage technology and AI responsibly, and consistently execute with urgency, precision, and sound judgment. KEY RESPONSIBILITIES: Contract Review and Quality Control: Conduct thorough reviews of contract documents to ensure accuracy, completeness, and compliance with Legal Department standards prior to obtaining signatures. Apply sound judgment to identify issues, inconsistencies, missing information, and deviations from approved templates, playbooks, policies, or process requirements. Capacity Management and Precision: Proven ability to sustained, high-volume contract review workloads without compromising accuracy, data integrity, or review quality. Maintain focus, discipline, and consistency while managing multiple contracts, urgent requests, and competing priorities simultaneously. Data Entry and Record Management: Accurately input contract details into the contract lifecycle management (CLM) and Customer Relationship Management (CRM) platforms, ensuring all relevant data fields are complete, accurate, and properly categorized. Demonstrate strong ownership of data quality, including the ability to identify gaps, correct errors, and escalate issues promptly. Database Maintenance and Updates: Maintain and update the CLM database, ensuring all information is current and aligned with executed agreements. Support ongoing improvements to contract intake, tracking, metadata standards, workflow efficiency, and reporting accuracy. Validation and Reporting of Contractual Data: Regularly validate key information within existing agreements, generating reports and analyzing data to support organizational objectives and ensure data consistency. Use CLM, CRM, reporting tools, spreadsheets, and AI-enabled tools, where appropriate and approved, to support faster review, structured analysis, trend identification, and operational insights. Identify and Flag Discrepancies: Detect and report discrepancies, incomplete information, or other issues within contracts to the relevant team members for resolution. Exercise curiosity and persistence in resolving inconsistencies, understanding root causes, and helping prevent recurring errors. Collaboration with Legal and Compliance Teams: Work closely with legal, compliance, and other relevant teams to clarify contract terms, resolve issues, and ensure alignment with regulatory and policy requirements. Communicate clearly, professionally, and with appropriate urgency when coordinating across teams. Documentation and Record-Keeping: Maintain organized records of all reviewed contracts, amendments, and correspondence, supporting an accessible and well-maintained archive of contract documentation. Ensure documentation is complete, searchable, audit-ready, and aligned with internal retention, approval, and governance requirements. Technology, AI, and Process Improvement: Use technology effectively to improve speed, accuracy, consistency, and visibility across contract operations. Demonstrate AI fluency, including the ability to use approved AI tools responsibly for contract summarization, issue spotting, data extraction, workflow support, quality checks, and process improvement, while maintaining confidentiality, accuracy, and appropriate human review. Execution and Results Orientation: Take ownership of assigned work, follow through on commitments, meet deadlines, and demonstrate the discipline and persistence required to deliver high-quality results in a demanding, high-volume environment. YOUR KEY STRENGTHS: Attention to Detail: Ability to meticulously review contracts for accuracy, completeness, and compliance with internal standards, ensuring high-quality, accurate documentation before processing. Data Entry Proficiency: Skilled in accurately entering high volumes of data into contract management and CRM systems, with a focus on maintaining data integrity. Able to work efficiently at scale while preserving precision and consistency. Contract Analysis: Competence in interpreting contractual terms and conditions, identifying key information for reporting and validation, and recognizing inconsistencies or ambiguities. Demonstrates curiosity, judgment, and the ability to learn contract concepts quickly. Knowledge of Contract Management Tools: Familiarity with CLM systems and CRM software, with the ability to navigate and utilize these tools effectively. Strong overall technology aptitude, including comfort learning new systems, using advanced search and reporting functionality, working with spreadsheets, and leveraging approved AI-enabled tools to improve contract operations. AI Fluency and Responsible Use: Ability to use AI tools thoughtfully and responsibly to increase efficiency, improve quality control, extract and organize information, identify potential issues, and support reporting and analysis. Understands that AI output must be verified and that confidentiality, privilege, privacy, and company policy requirements must be followed at all times. Reporting and Data Validation: Proficiency in generating reports, analyzing contractual data, and validating information in agreements to support accurate and timely reporting. Able to identify patterns, anomalies, and opportunities for process improvement. Organizational Skills: Capability to manage and prioritize a high volume of contracts and associated tasks, maintaining an organized workflow to meet deadlines. Able to manage multiple priorities simultaneously, adjust quickly to changing business needs, and maintain accountability under pressure. Work Ethic and Discipline: Hard-working, reliable, self-motivated, and disciplined, with a strong desire to learn, improve, and deliver measurable results. Learning Agility: Quick learner with the curiosity and initiative to understand contract processes, business context, systems, policies, and stakeholder needs. Communication and Collaboration: Strong written and verbal communication skills to effectively liaise with internal stakeholders, clarify contract details, and support the contract management process. Able to communicate issues clearly, escalate appropriately, and work constructively with Legal, Sales, Finance, Compliance, and Operations teams. Education: College level education required. Paralegal, law clerk or similar experience and education is a bonus. Experience with contract operations, CLM systems, CRM platforms, data validation, reporting, legal operations, or technology-enabled contracting processes is strongly preferred. #LI-TW1 #LI-Hybrid PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]  PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.