We're looking for a Customer Care Agent to join the Auger Team, based at our Head Office in Wallasey, on a part-time basis. About Auger We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers. Financials * Starting Salary - £12.71 per hour * Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part-time) * 5.5% Pension Contribution Working Hours * Part Time : Monday, Wednesday & Thursday - 09:00 till 17:00 Leave * 22 Days Annual Leave + 8 Bank Hol (Pro-rata dependent upon hours) * AL increases to 25 days within 5 years' service * Enhanced bereavement, sickness and maternity / paternity leave Benefits * Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts * 2 company-wide events per year & regular team socials * A focus on training, development & career progression * £1000 for successful employee referrals * A modern, social office environment & facilities * Access to discounted Mortgage & Insurance Services The Role * Provide excellent care & communication to customers contacting Auger * Handle incoming calls and emails promptly, answering simple queries related to our services * Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed * Maintain clear records of incoming correspondence on our claim files What skills are we looking for? * Excellent verbal and written communication, enabling you to convey information clearly and professionally * A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality * A passion for customer care and an empathetic approach * Strong teamwork attributes and a desire to help colleagues * Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly You'll be a great fit for Auger if: * You are great at caring for customers * You are confident in finding solutions and overcoming unforeseen challenges * You take pride in the high standard of your work * You are enthusiastic, self-motivated and like to take ownership * You are looking for a stable place to build a long-term career * You have a clear DBS Our interview process * Stage 1 - Short 15 min phone call with our HR team * Stage 2 - Interview with management at our HQ For further information please visit our website; www.auger.co.uk

Customer Care Agent

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