Customer Care Specialist

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Woodbridge, ON Full-timeCA$50k–CA$60k / year Posted 2d ago

Below market. This role pays below the CA$68k median for similar CAD roles (7 comparable postings in our corpus).

KEY RESPONSIBILITIES: Deliver exceptional customer service on every interaction Respond to customer inquiries via phone and electronic channels Resolve issues quickly and accurately or escalate as per established protocols Handle and resolve customer complaints with professionalism Manage customer cancellation requests and proactively identify opportunities to retain business Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention Meet or exceed performance metrics (KPIs) Demonstrate strong listening skills and remain calm…

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