Customer Escalations Specialist

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Brighton Full-time Posted 10d ago

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. * Dealing with complex escalations and working with stakeholders to find customer-focused solutions. * Handling formal complaints and NPS responses. * Responding to reviews on platforms like Trustpilot, Google Reviews, and the app store. * Resolving business-critical issues, including those escalated to the C-suite. * Using compensation to help with service recovery. * Managing GDPR requests and keeping an eye on compliance across operational teams. *…

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