Own the experience. Make every interaction count. Do you take pride in solving problems, keeping promises, and making life easier for customers? We’re looking for a Customer Experience Advocate who will take ownership of the customer journey from placing an order through delivery, invoicing, and payment. You’ll be a trusted point of contact, working across teams to keep customers informed, resolve issues, and ensure a smooth order-to-cash experience. If you’re customer-centric, proactive, and willing to follow an issue through to resolution, we’d love to hear from you. What you’ll do * Own customer enquiries, orders, and concerns, providing clear, timely updates and following through on commitments. * Coordinate with sales, operations, logistics, and finance to support accurate orders, reliable deliveries, and correct invoicing. * Help customers resolve order changes, delivery delays, returns, billing queries, and payment discrepancies with care and urgency. * Anticipate potential issues and communicate solutions before customers need to follow up. * Maintain accurate customer records and document interactions in relevant systems. * Represent the customer’s perspective internally, highlighting recurring challenges and recommending improvements. * Contribute to service and performance goals while building lasting customer relationships. What you’ll bring * At least 3 years of experience in a customer service role. * Strong verbal and written communication skills, with the ability to listen carefully, explain clearly, and adapt to different customers. * A customer-first mindset and a strong sense of accountability; you take ownership and close the loop. * Sound problem-solving skills and confidence managing competing priorities. * Attention to detail when handling orders, customer information, and billing enquiries. * A collaborative approach and the ability to stay calm and constructive in challenging situations. * Confidence using business software and learning new systems. An advantage: Exposure to ERP and CRM systems, or experience supporting order processing, logistics, invoicing, or the wider order-to-cash cycle. What we offer * A competitive salary package. * Monthly performance incentives that recognise your contribution. * The opportunity to make a meaningful difference to the customer experience and help improve how we work. Ready to take ownership? Apply with your CV and a short note describing a time you took ownership of a customer issue and followed it through to a successful outcome. We welcome applications from people of all backgrounds. Please let us know if you need any adjustments during the recruitment process.

Customer Experience Advocate

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