Mirrai Careers

Customer Experience Manager - Telehealth

Company hidden

United States Posted 3d ago
KEY RESPONSIBILITIES: * Lead the day-to-day Customer Experience organization and establish clear expectations for productivity, quality, attendance, customer experience, and follow-through.  * Manage, coach, and develop CX team members through regular one-on-ones, performance conversations, feedback, and development planning. Address performance issues directly and partner with HR when additional support or formal action is needed.  * Own the overall health of the support operation across phone, chat, and email, including queue volume, backlog, staffing coverage, service levels, and…

See the company and apply

Unlock to see who’s hiring, read the full description and apply on the company site.

Checking access…

Explore related jobs

Want more roles like this? Browse fresh jobs or tailor your resume with AI.