Customer Operations Lead

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San Francisco Full-time$100k–$165k / year Posted 2w ago

Market rate. This role pays around the $152k median for similar USD roles (182 comparable postings in our corpus).

RESPONSIBILITIES * Own the human-in-the-loop layer of the company’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers) * Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward * Resolve contract, onboarding, and platform blockers by working with the right internal owners * Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications * Build lightweight systems that streamline workflows or makes resolving problems easier the next…

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