Customer Operations Specialist, Payments

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San Francisco Full-time$65k–$95k / year Posted 3w ago

Market rate. This role pays around the $110k median for similar USD roles (81 comparable postings in our corpus).

CUSTOMER OPERATIONS SPECIALIST, PAYMENTS Role in one line: Resolve the customer problems that cross payments, disputes, cancellations, audits, and insurance operations before they become repeat calls or unresolved risk. A payment does not reconcile. A customer raises a dispute. A cancellation notice conflicts with the account record. An audit creates a question nobody can answer from one screen. You establish the real state, speak with the customer, and carry the issue to a documented resolution. The company's systems can surface records and prepare routine service work. This role handles…

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