Mirrai Careers

Customer Retention Specialist

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Boulder, Colorado, United States; El Paso, Texas, United States Posted 4w ago
Customer Retention Specialist  El Paso, TX or Boulder, CO Office First Who you are:   As our Customer Retention Specialist, you’ll work directly with customers who are at risk of canceling and help them find value in the company’s products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success. What you’ll do: * Manage inbound cancellation calls and retention cases, guiding customers through personalized solutions to reduce churn. * Proactively reach out to merchants flagged for inactivity, dissatisfaction, or NPS concerns—rebuilding confidence…

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