We're looking for a Customer Service Apprentice to join the Auger family based at our state-of-the-art head office in Wallasey. You will be fully supported to gain a Level 2 Customer Service qualification alongside thorough in-house training to excel at your role. You will be part of our Customer Relations team, supporting customers requiring assisted support (CRAS) and customers who have raised expressions of dissatisfaction. About Auger We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers. Financials * Starting Salary - £15,600.00 * Annual Bonus – approx. £2000 - £2500  * 5.5% Pension Contribution  Working Hours * Full Time – 37.5hrs per week Leave * 22 Days Annual Leave + 8 Bank Holidays * AL increases to 25 days within 5 years' service * Enhanced bereavement, sickness and maternity / paternity leave Benefits * Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts * 2 company-wide events per year & regular team socials * A focus on training, development & career progression * £1000 for successful employee referrals * A modern, social office environment & facilities * Access to discounted Mortgage & Insurance Services The Role * Handle the technical & customer service aspects of drainage, watermains & subsidence insurance claims * Ensure claims are handled promptly and cost effectively, whilst maintaining excellent customer care and communication * Assess the liability of claims, and create proposals and quotes for our on-site works What skills are we looking for? * Excellent verbal and written communication, enabling you to convey information clearly and professionally * A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality * A passion for customer care and an empathetic approach * Strong teamwork attributes and a desire to help colleagues * Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly * Good organisational abilities and attention to detail You'll be a great fit for Auger if: * You are great at caring for customers * You are confident in finding solutions and overcoming unforeseen challenges * You take pride in the high standard of your work * You are enthusiastic, self-motivated and like to take ownership * You are looking for a stable place to build a long-term career * You have a clear DBS Our interview process * Stage 1 - Short 15 min phone call with our HR team * Stage 2 - Interview with management at our HQ For further information, please visit our website; www.auger.co.uk