Customer Service Manager

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Collingwood, Victoria, Australia Full-time Posted 11d ago
IN A NUTSHELL… The company makes things people carry every day, and customers who get in touch are trusting us to look after them with the same care that went into the product. As Customer Service Manager, you’ll make sure the standard of our support holds up across every channel and every team, and that the people delivering it are well led and well equipped. You’ll own how we check quality and how we lift it. That means running quality assurance that looks at decisions, not just ticket outcomes, and working with team leaders so they lead their teams well. You’ll step in on lower-level…

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